IBM Exam C9560-023 Topic 1 Question 4 Discussion

Actual exam question for IBM's C9560-023 exam

Question #: 4
Topic #: 1

What is a requirement for an end customer when a support provider wishes to escalate an issue to IBM Tivoli Support?

AThe end customer must open a PMR, since only the customer has access to IBM Tivoli Support.

BThe end customer must give IBM Support access to their systems, so IBM can upgrade their software.

CThere is no requirement of the customer, as the support provider will escalate the issue to IBM Tivoli Support.

DThe end customer must install the latest version and patches of the product before IBM Tivoli
Support will accept a PMR.

Show Suggested Answer

Suggested Answer: C

by Dulce at Dec 26, 2022, 05:20 PM

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