IBM Exam C9550-412 Topic 2 Question 5 Discussion

Actual exam question for IBM's C9550-412 exam

Question #: 5
Topic #: 2

A company has implemented a case of managing customer complaints. When the customer calls in to ask about the status of the complaint, the Customer Service Representative (CSR) must be able to search by customer name in the Process Portal to find right case.

How must the BPM application developer provide this feature?

ADefine a saved search in the process admin console

Bstore the customers name in an exposed process variable

CEnable auto-tracking in the Overview tab of the Business Process Definition (BPD)

DSelect the visible in process portal check box in the business data section in the process designer

Show Suggested Answer

Suggested Answer: C

by Joesph at Dec 24, 2022, 07:25 AM

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