IBM Exam C1000-172 Topic 7 Question 15 Discussion

Actual exam question for IBM's C1000-172 exam

Question #: 15
Topic #: 7

[All C1000-172 Questions]

What is the first thing to do when troubleshooting an IBM Cloud access issue?

AVerify the ACLs associated with the resource allow the user's username at minimum Read or View access

BMake sure the user is a member of the Operator role, so they can remove the resource if necessary

CMake sure that the user has access to the service or service instance through IAM

DVerify the user has opened a case with IBM Cloud support to access the service instance containing the resource

Show Suggested Answer

Suggested Answer: C

The first step in troubleshooting an IBM Cloud access issue is to ensure that the user has the appropriate permissions to access the service or service instance through Identity and Access Management (IAM). IBM Cloud uses IAM to manage user access to resources and services, and improper or insufficient permissions are a common cause of access issues.

Checking IAM Permissions: Users must be granted the correct roles and access policies within IAM to interact with specific IBM Cloud resources. This involves verifying that the user has the necessary level of access (such as Viewer, Editor, or Administrator roles) for the service or resource in question.

Why IAM Access Matters: Without proper IAM access, users will be unable to view, modify, or delete resources, and access issues may manifest as permission errors, inability to see resources, or inability to interact with the service.

Comparison with Other Options:

A (Verify the ACLs): While ACLs are important, IAM access is the primary consideration in IBM Cloud.

B (Operator role): The Operator role may not necessarily grant sufficient access for all use cases.

D (Open a support case): This should be a subsequent step if IAM permissions are correctly configured.

IBM Cloud Identity and Access Management (IAM) Documentation

IBM Cloud Architect Exam Study Guide

by Madalyn at Jan 14, 2025, 02:05 PM

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1 months ago

Definitely C. You need to make sure the user has access to the service instance through IAM. Can't troubleshoot if you can't even get to the resource!

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Helaine

2 days ago

User3: Agreed, making sure the user has access through IAM is the first step in troubleshooting an IBM Cloud access issue.

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Arlyne

9 days ago

User2: Yeah, without access to the service instance, you can't even begin to troubleshoot.

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Lavelle

25 days ago

User1: I think C is the right answer. Access through IAM is crucial for troubleshooting.

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Tammy

2 months ago

I think the first thing to do is to verify the ACLs associated with the resource.

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