IBM Exam C1000-172 Topic 7 Question 15 Discussion

The first step in troubleshooting an IBM Cloud access issue is to ensure that the user has the appropriate permissions to access the service or service instance through Identity and Access Management (IAM). IBM Cloud uses IAM to manage user access to resources and services, and improper or insufficient permissions are a common cause of access issues.

Checking IAM Permissions: Users must be granted the correct roles and access policies within IAM to interact with specific IBM Cloud resources. This involves verifying that the user has the necessary level of access (such as Viewer, Editor, or Administrator roles) for the service or resource in question.

Why IAM Access Matters: Without proper IAM access, users will be unable to view, modify, or delete resources, and access issues may manifest as permission errors, inability to see resources, or inability to interact with the service.

Comparison with Other Options:

A (Verify the ACLs): While ACLs are important, IAM access is the primary consideration in IBM Cloud.

B (Operator role): The Operator role may not necessarily grant sufficient access for all use cases.

D (Open a support case): This should be a subsequent step if IAM permissions are correctly configured.

IBM Cloud Identity and Access Management (IAM) Documentation

IBM Cloud Architect Exam Study Guide