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IBM Exam C1000-172 Topic 1 Question 1 Discussion
Topic #: 1
A company is using Watson Assistant to improve customer support. The client has integrated the virtual agent technology to handle common inquiries and provide quick assistance.
How can Watson Assistant benefit the company in terms of customer support?
Watson Assistant helps companies reduce costs per contact by handling common inquiries and providing quick assistance through automation. By using a virtual agent, companies can reduce the number of queries that require human intervention, thereby lowering the overall cost associated with customer support operations.
How Watson Assistant Reduces Costs: Watson Assistant automates responses to frequently asked questions and common tasks, freeing up human agents to handle more complex inquiries. This leads to lower staffing requirements and operational costs.
Comparison with Other Options:
B (Remove the requirement for all human agents): Watson Assistant reduces but does not eliminate the need for human agents.
C (Provide live agents who can speak multiple languages): Not a function of Watson Assistant; it is a virtual agent technology.
D (Check insurance claim details for non-native English speakers): Watson Assistant can handle multilingual conversations, but the primary benefit is cost reduction.
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