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IBM Exam C1000-172 Topic 1 Question 1 Discussion

Actual exam question for IBM's C1000-172 exam
Question #: 1
Topic #: 1
[All C1000-172 Questions]

A company is using Watson Assistant to improve customer support. The client has integrated the virtual agent technology to handle common inquiries and provide quick assistance.

How can Watson Assistant benefit the company in terms of customer support?

Show Suggested Answer Hide Answer
Suggested Answer: A

Watson Assistant helps companies reduce costs per contact by handling common inquiries and providing quick assistance through automation. By using a virtual agent, companies can reduce the number of queries that require human intervention, thereby lowering the overall cost associated with customer support operations.

How Watson Assistant Reduces Costs: Watson Assistant automates responses to frequently asked questions and common tasks, freeing up human agents to handle more complex inquiries. This leads to lower staffing requirements and operational costs.

Comparison with Other Options:

B (Remove the requirement for all human agents): Watson Assistant reduces but does not eliminate the need for human agents.

C (Provide live agents who can speak multiple languages): Not a function of Watson Assistant; it is a virtual agent technology.

D (Check insurance claim details for non-native English speakers): Watson Assistant can handle multilingual conversations, but the primary benefit is cost reduction.


IBM Watson Assistant Overview

IBM Cloud Architect Exam Study Guide

Contribute your Thoughts:

Frank
2 months ago
And it can also check insurance claim details for non-native English speakers, which is a great feature.
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Casie
2 months ago
I'm going with option A. Reducing costs per contact is a no-brainer. It's like getting a discount on your coffee order, but for your entire customer support operation!
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Olive
1 months ago
C) Provide live agents who can speak multiple languages
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Leonida
1 months ago
B) Remove the requirement for all human agents
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Rodolfo
2 months ago
C) Provide live agents who can speak multiple languages
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Mattie
2 months ago
B) Remove the requirement for all human agents
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Lon
2 months ago
A) Reduce costs per contact
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Emeline
2 months ago
A) Reduce costs per contact
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Apolonia
2 months ago
I think Watson Assistant can still provide quick assistance and handle common inquiries effectively.
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Aliza
2 months ago
But what about the quality of customer support? Will it be as good as human agents?
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Tayna
2 months ago
Option C is intriguing, but I'm not sure it's the primary benefit of using Watson Assistant. Live agents who can speak multiple languages is nice, but it's not the main selling point.
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Antione
3 months ago
Option D sounds interesting, but I'm not sure it's the best choice. Checking insurance claim details for non-native English speakers seems like a very specific use case.
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Samuel
1 months ago
C) Provide live agents who can speak multiple languages
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Adelaide
2 months ago
B) Remove the requirement for all human agents
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Isaiah
2 months ago
A) Reduce costs per contact
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Frank
3 months ago
I agree with Apolonia. It can definitely help in saving money for the company.
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Apolonia
3 months ago
I think Watson Assistant can benefit the company by reducing costs per contact.
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Tyisha
3 months ago
I don't think option B is realistic. Removing all human agents is a bit extreme, don't you think?
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Erick
2 months ago
C) Provide live agents who can speak multiple languages
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Hester
2 months ago
A) Reduce costs per contact
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Ashton
3 months ago
Option A is the way to go! Reducing costs per contact is a game-changer for any company.
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Madonna
3 months ago
B) Remove the requirement for all human agents
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Alex
3 months ago
A) Reduce costs per contact
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