A large retailer sells home theater packages together with an optional, billable, installation service. To date, the installation service has only been available to customers who purchase the home theater package from the large retailer. To be competitive, and to tap into an additional source of revenue, the retailer would now like to sell the installation service as a stand-alone service, eliminating the need for a customer to first purchase the home theater package from them. An implementation professional must configure the IBM Sterling Order Management system to allow the retailer's CSRs to sell the home theater installation service as a stand-alone service.
Which course of action is the MOST appropriate?
Lynda
10 months agoYoulanda
10 months agoRima
11 months agoLynda
11 months agoYoulanda
12 months agoMilly
12 months ago