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IBM Exam C1000-133 Topic 1 Question 51 Discussion

Actual exam question for IBM's C1000-133 exam
Question #: 51
Topic #: 1
[All C1000-133 Questions]

A large retailer is out-of-stock on a lire model from the ABC tire company that is requested by a customer.

Which type of association with respect to the ABC tire model can be configured in IBM Sterling Business Center to prompt the CSR to offer the customer a similar tire from the XYZ tire company?

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Suggested Answer: D

by Glen at Jul 13, 2024, 03:32 PM

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Jeff
7 months ago
Alternative association makes the most sense to me. The question is specifically about offering a similar tire when the original is out of stock.
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Darnell
7 months ago
Haha, this is a trick question! The real answer is A) Up-sell association - the CSR should try to convince the customer to buy an even more premium tire from ABC instead.
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Carmela
7 months ago
Hmm, I'm not quite sure. Is B) Competitive association the right answer? It would let the CSR offer a competing tire brand, right?
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Fausto
7 months ago
C) Cross-sell association seems like the obvious choice here. The CSR can suggest a related tire product from a different manufacturer.
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Hollis
6 months ago
Cross-selling can help retain the customer and meet their needs.
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Cherry
6 months ago
It's important to offer the customer options when their preferred tire is out-of-stock.
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Kerry
6 months ago
Agreed, suggesting a similar tire from a different company is a good alternative.
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Alyssa
7 months ago
I think C) Cross-sell association is the way to go.
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Graciela
7 months ago
I'm not sure, but I think D) Alternative association could also be a valid option.
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Brianne
7 months ago
I agree with Wayne, because cross-selling involves offering a related product when the desired one is out of stock.
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Jimmie
7 months ago
I think the answer is D) Alternative association. This allows the CSR to offer the customer a similar tire from the XYZ company when the ABC tire is out of stock.
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Sharee
7 months ago
Great, thanks for clarifying!
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Graciela
7 months ago
Yes, that's correct. It prompts the CSR to offer a similar tire from XYZ when ABC is out of stock.
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Golda
7 months ago
I believe the answer is D) Alternative association.
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Wayne
8 months ago
I think the answer is C) Cross-sell association.
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