I'm gonna go with B, device port hardware failure. That's like trying to use a microphone that's not plugged in. Good luck getting any sound out of that!
I'm going with A, external line failure. That's like trying to make a call when the power is out. You can pick up the phone all you want, but it ain't gonna do you any good.
Hmm, I'm thinking it's C. If there's no voice file loaded, how are you supposed to hear the dial tone? That's like trying to watch a movie without the sound on.
Well, I definitely don't want to pick up a phone without a dial tone. That's like trying to order a pizza without the pizza place answering. I'm going with B, device port hardware failure.
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