The most significant benefit of measuring the results of a training program is knowing:
The ultimate goal of training is to impact business outcomes --- such as improved productivity, reduced errors, or increased customer satisfaction. Learning and behavior changes matter, but organizational performance is the true ROI.
Extract from HRCI-aligned HR knowledge (Learning and Development):
SPHR candidates must link LandD to strategy: ''Training effectiveness should be evaluated based on its measurable impact on key performance metrics.'' This aligns with Kirkpatrick Level 4 evaluation (Results), the highest standard of learning impact.
An effective progressive disciplinary process begins with which of the following?
Answer option D is correct.
An effective progressive disciplinary process begins with coaching or counseling, acknowledging good performance, and providing guidance on performance that needs to be changed. Providing ongoing feedback, both positive and negative, reduces the stress level for both employees and supervisors when serious performance issues arise and must be addressed. A written warning (A) is the second step of a formal disciplinary process. A verbal warning (B) is the first step. Suspensions (C) are usually the last step prior to termination. See Chapter 7 for more information.
Chapter: Employee and Labor Relations
Objective: Employee Relations
What is the time limit for filing a charge of discrimination with the EEOC?
Answer option A is correct.
The individual filing the claim has 180 days from the date of the alleged violation. In some instances the 180-day limitation may be extended to 300 days if the charge is covered by a state or local anti-discrimination law.
Answer option B is incorrect. The limit is 180 days, not 30 days.
Answer option C is incorrect. The limit is 180 days, not 60 days.
Answer option D is incorrect. The limit is 180 days, not 90 days.
Chapter: Employee and Labor Relations
Objective: Federal Employment Legislation
Beth is a HR Professional for her organization and she's discussing the risk of growing her organization's business. What is risk and why would it be considered in HR for organizational growth?
Answer option D is correct.
Risk is uncertain - and in uncertainty lies opportunity. When an organization looks to grow and new employees may be added to the business, new employees can bring risk to the organization's operations, goals, and endeavors.
Answer option A is incorrect. This is a correct definition of risk, but it does not address the human resource-related risk events.
Answer option B is incorrect. Risk can be positive or negative, not just adverse.
Answer option C is incorrect. Risk isn't always negative. Risk can be positive or negative.
Chapter: Risk Management
Objective: Risk Identification
Which of the following functional areas covers activities related to planning for and managing entry into and exit from the organization to meet changing business needs?
Answer option A is correct.
Workforce Planning and Employment covers activities related to planning for and managing entry into and exit from the organization to meet changing business needs. This includes practices for evaluating workforce requirements, recruitment and selection, developing an employer brand, managing records, establishing a succession plan, and exiting employees from the organization.
Answer option B is incorrect. Business Management and Strategy looks at the 'big picture' of the organization and requires an understanding of overall business operations, basic knowledge of other functional areas in the organization, and the ability to interact and work effectively with those functions.
Answer option C is incorrect. Human Resource Development utilizes training, development, change, and performance management programs to ensure that individuals with the required knowledge, skills, and abilities are available when needed to accomplish organization goals.
Answer option D is incorrect. Employee and Labor Relations address the practices for building positive employment relationships in both union and nonunion environments. This includes employee relations programs, workplace policies and procedures, dispute resolution programs, and collective bargaining activities.
Chapter: Certifying Human Resource Professionals
Objective: Development of the Human Resource Body of Knowledge
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