HRCI Exam SPHR Topic 5 Question 32 Discussion

Actual exam question for HRCI's SPHR exam

Question #: 32
Topic #: 5

Richard, who works at the customer service counter in an auto-supply store, told his manager that because of chronic back pain, it is difficult for him stand for long periods and asked for an accommodation. The manager isn't sure, based on the essential job functions, how an accommodation can be provided. You advise the manager to begin the interactive process with the employee. What should the manager do to begin this process?

AAsk Richard how his back was injured.

BProvide a stool for Richard to use at the counter.

CAsk Richard whether he has any suggestions for an accommodation.

DAsk Richard to meet with HR to resolve the problem.

Show Suggested Answer

Suggested Answer: C

Answer option C is correct.

To assess the reasonableness of a requested accommodation, employers should ask employees to describe their limitations, how those limitations affect their performance of essential job functions, and whether they have suggestions for an accommodation that would allow them to perform the functions. See Chapter 8 for more information.

Chapter: Risk Management

Objective: Risk Management

by Lavonna at May 07, 2022, 06:32 AM

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