HRCI Exam PHRca Topic 3 Question 9 Discussion

Actual exam question for HRCI's PHRca exam

Question #: 9
Topic #: 3

The company receptionist has always been cheerful and warm when greeting customers and has taken the initiative to do what needed to be done without waiting to be told. She has always kept the front desk tidy and presentable for visitors. Over the last few weeks, the receptionist has become moody and called in sick several times complaining of headaches, and the reception area looks disorganized all the time. This receptionist is showing classic signs of which of the following?

ASubstance abuse

BJob dissatisfaction

CStress

DSARS

Show Suggested Answer

Suggested Answer: C

Answer option C is correct. The receptionist is exhibiting symptoms of all three types of stress: physical, emotional, and mental. SARS (D) is a type of disease, and while her symptoms could be attributed to job dissatisfaction (B), there must still be a root cause.

Chapter: Risk Management

Objective: Review Questions

by Blondell at Mar 06, 2025, 05:29 AM

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Ligia

2 days ago

Haha, I think the receptionist just needs a nice vacation, maybe a spa day. Substance abuse? Come on, let's not jump to conclusions. C) Stress is the obvious answer here.

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Glory

3 days ago

SARS? Really? D) is just ridiculous. This is clearly a case of stress or job dissatisfaction, not some rare disease. How did that even make it as an option?

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Lindsey

7 days ago

I'm going with B) Job dissatisfaction. Sounds like the receptionist has lost that spark and isn't enjoying her work anymore. Management should look into that.

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