HRCI Exam PHR Topic 7 Question 76 Discussion

Actual exam question for HRCI's PHR exam

Question #: 76
Topic #: 7

Sally is an HR Professional for an organization and she's working with Holly another HR Professional. Holly is concerned with effectiveness of a new policy. Sally is concerned with the efficiency of the new policy. What is the difference between effectiveness and efficiency?

AThese are the same values in human resources.

BEfficiency is doing things right. Effectiveness is doing the right things.

CEfficiency is being effective when doing things. Effectiveness is doing the right things efficiently.

DEfficiency is knowing what to do. Effectiveness is doing what you know you should.

Show Suggested Answer

Suggested Answer: B

HR Professionals want to be both effective and efficient, but there is a difference. Efficiency is doing things right. Effectiveness is doing the right things.

Answer option A is incorrect. Efficiency and effectiveness are not synonymous.

Answer option C is incorrect. Efficiency is the correct action to complete a task or policy. Effectiveness is doing the correct task or policy for the organization.

Answer option D is incorrect. Just knowing what to do is not enough. You must know what to do, do the right things, and do these things correctly.

by Yolando at Oct 19, 2023, 05:32 PM

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