HRCI Exam PHR Topic 5 Question 61 Discussion

This is a classical example of the behavior-based interview. Sally will need to tell a story to John about her past experiences with a difficult customer and what the outcome of the situation was.

Answer option D is incorrect. A stress interview deliberately creates a stressful environment to test the candidate's response in the stress.

Answer option A is incorrect. A prescreen interview is used to determine which candidates qualify for the job requirements and to make decisions if additional interviews are needed.

Answer option C is incorrect. A directive interview is where the HR Professional controls the interview process through a predefined set of questions for all interviewees.