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Google Exam Google Workspace Administrator Topic 12 Question 44 Discussion
Topic #: 12
You are configuring a customer relationship management (CRM) solution to integrate with Google Workspace services for the sales department at your organization The CRM solution is in the Google Workspace Marketplace and you deploy the specific CRM solution Employees report that there are no contacts and documents visible in the CRM solution You must identify and fix the problem What should you do?
Access the Admin Console: Sign in to your Google Admin console.
Navigate to Security Settings: Click on 'Security' and then 'API controls.'
Manage Third-Party App Access: Click on 'Manage third-party app access.'
Check OAuth Scopes: Locate the CRM solution and ensure that it has the necessary OAuth scopes, particularly for Google Drive and Gmail.
Grant Access: If necessary, adjust the settings to grant the required scopes.
Verify Integration: Confirm that the CRM solution now has access to the necessary data and that employees can see contacts and documents.
Google Workspace Admin Help: Manage third-party app access
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