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Google Exam Google Workspace Administrator Topic 10 Question 45 Discussion

Actual exam question for Google's Google Workspace Administrator exam
Question #: 45
Topic #: 10
[All Google Workspace Administrator Questions]

Several users in your organization reported an issue with receiving emails from one particular external sender You want to troubleshoot the issue and determine whether Google received these emails What should you do?

Show Suggested Answer Hide Answer
Suggested Answer: B

Step by Step Comprehensive Detailed Explanation:

Access Email Log Search: Sign in to the Google Admin console and navigate to 'Reports' then 'Audit' and select 'Email Log Search.'

Perform a Search: Enter the details of the external sender and the date range to search for the missing emails.

Analyze Results: Review the search results to see if the emails were received, bounced, or filtered.

Determine Cause: Identify any issues such as delivery errors or spam filtering that might have affected the emails.


Google Workspace Admin Help: Email Log Search

by Ciara at Sep 17, 2024, 08:19 PM

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Ruth
2 months ago
But we could also search for missing email messages using Email Log Search to see why they weren't delivered.
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Iola
2 months ago
I agree with Leeann, that could be the issue causing the emails not to be received.
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Haydee
3 months ago
Hmm, I'm leaning towards D. Open a ticket with Google and let the pros handle it. That way, you can sit back and watch them work their magic. Plus, you'll get a free show of them trying to decipher your handwriting on the support request.
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Alesia
3 months ago
I'm with you on B. Don't want to jump to conclusions about the domain or MX records before you've checked the logs. Sounds like a good old-fashioned troubleshooting session is in order.
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Glory
1 months ago
If we can't find the emails in the logs, then we can consider checking the domain registration or MX records.
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Sabina
2 months ago
We can use Email Log Search to find out why the emails weren't received.
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Joaquin
2 months ago
Let's start by checking the email logs to see if the messages were delivered.
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Domitila
2 months ago
Agreed, we shouldn't assume it's a domain or MX records issue right away.
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Verlene
3 months ago
Option B seems like the way to go. Gotta get those email logs and dig into the details, you know? Missing messages is a serious issue.
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Jerrod
2 months ago
Yeah, that sounds like a good idea. We need to figure out why those messages weren't delivered.
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Rosina
2 months ago
I think we should search for missing email messages using Email Log Search.
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Leeann
3 months ago
I think we should check if our Google Workspace domain registration expired.
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