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Genesys PC-CIC-Core Exam Questions

Exam Name: PureConnect: CIC Core Certification Exam
Exam Code: PC-CIC-Core
Related Certification(s):
  • Genesys Certified Professional Certifications
  • Genesys PureConnect Certifications
Certification Provider: Genesys
Number of PC-CIC-Core practice questions in our database: 60 (updated: Nov. 14, 2024)
Expected PC-CIC-Core Exam Topics, as suggested by Genesys :
  • Topic 1: Administering the CIC System: Management consultants who attempt the Genesys PureConnect: CIC Core exam learn about handling the PureConnect Application Suite. It assesses the ability to identify components, configure IP phones, ACD routing, and manage templates, licenses, security, and compliance.
  • Topic 2: Configuring Call Flows: This topic of the Genesys PC-CIC-Core focuses on the management consultant's ability to manage call flows using the Interaction Attendant UI. It includes configuring auto attendant menus, node structures, voice prompts, managing profiles, file storage, schedules, and operations for menus and queues.
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Deandrea

8 days ago
The exam had several scenarios on troubleshooting common issues. Familiarize yourself with the PureConnect troubleshooting tools and methodologies.
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Nguyet

14 days ago
I passed the Genesys PureConnect exam with flying colors! The Pass4Success practice questions were invaluable. There was a tough question on configuring call flows, specifically about setting up a call queue. I wasn't sure of the exact configuration, but I managed to pass.
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Francine

24 days ago
PureConnect CIC Core cert achieved! Pass4Success made it possible with their relevant practice questions. Thank you!
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Daryl

29 days ago
Happy to announce that I passed the CIC Core Certification Exam. The practice questions from Pass4Success were spot on. A memorable question was about administering the CIC system, focusing on configuring user permissions. I had to think hard, but I made it.
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Maxima

1 months ago
Don't underestimate the importance of understanding PureConnect's reporting capabilities. Expect questions on different report types and their use cases.
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Sherly

1 months ago
I successfully cleared the Genesys PureConnect exam! Thanks to Pass4Success practice questions, I felt prepared. One challenging question involved configuring call flows, particularly setting up an IVR menu. I wasn't 100% confident, but I still passed.
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Bonita

2 months ago
Aced the Genesys certification! Pass4Success questions were incredibly helpful. Grateful for the efficient study resources.
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Pamella

2 months ago
Interaction Analyzer came up quite a bit. Study the key features and how it integrates with other PureConnect modules. Pass4Success practice questions really helped me prepare!
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Cherry

2 months ago
Thrilled to share that I passed the CIC Core Certification Exam. The practice questions from Pass4Success were a lifesaver. There was this tricky question on administering the CIC system, asking about the best practices for user role management. I had to guess a bit, but it worked out in the end.
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Anisha

2 months ago
I just passed the Genesys PureConnect: CIC Core Certification Exam! The Pass4Success practice questions were incredibly helpful. One question I remember was about configuring call flows, specifically how to set up a call transfer to an external number. I wasn't entirely sure about the exact steps, but I managed to get through it.
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Jeffrey

2 months ago
Just passed the Genesys PureConnect CIC Core exam! The questions on IVR configuration were tricky. Make sure you understand the different components and how they interact.
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Leota

3 months ago
Just passed the Genesys PureConnect CIC Core exam! Pass4Success materials were spot-on. Thanks for the quick prep!
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Callie

5 months ago
Just aced the Genesys CIC Core exam! Pass4Success's relevant questions made all the difference. Thanks for the efficient prep!
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Devora

5 months ago
Just passed the Genesys PureConnect CIC Core exam! Pass4Success's prep materials were spot-on. Thanks for helping me succeed in such a short time!
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Emile

5 months ago
Genesys PureConnect exam: check! Pass4Success's materials were a lifesaver. Prepared me well in no time. Thank you!
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Marleen

6 months ago
Reporting was a significant part of the exam. You might encounter questions about creating custom reports and interpreting data. Familiarize yourself with the Interaction Reporter tool. I'm grateful to Pass4Success for providing relevant exam questions that helped me pass in a short time.
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Bettye

6 months ago
Passed my Genesys certification thanks to Pass4Success! Their exam questions were perfect for quick preparation. Highly recommend!
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Lelia

7 months ago
Wow, the Genesys exam was tough, but I made it! Pass4Success's questions were incredibly relevant. Grateful for their efficient prep resources.
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Free Genesys PC-CIC-Core Exam Actual Questions

Note: Premium Questions for PC-CIC-Core were last updated On Nov. 14, 2024 (see below)

Question #1

All of the following are ways that the Interaction Client or Interaction Desktop can be configured to alert you when you have a new incoming interaction, except:

Reveal Solution Hide Solution
Correct Answer: D

Question #2

What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?

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Correct Answer: B

Question #3

When inbound callers select the Accounting workgroup from the automated attendant menu, you want to play an audio file with a list of choices available to them, such as, Request a Callback and Leave a Voicemail.

What queue operation would you use to configure this functionality?

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Correct Answer: A

Question #4

The manager of the Marketing department wants a tab available, in the CIC client applications, that displays all of the members of the Marketing department. However, she does not need any kind of call routing for the department.

How do you configure this?

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Correct Answer: D

Question #5

What application can you use to build custom workspaces to monitor various aspects of the CIC system and the contact center activity? This application works with other add-on applications, such as Interaction Recorder and Interaction Optimizer.

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Correct Answer: A

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