Agents in your contact center are complaining that they do not have time to complete their after call work before a new call arrives.
How can you use CIC features to address this problem?
All of the following are ways that the Interaction Client or Interaction Desktop can be configured to alert you when you have a new incoming interaction, except:
What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?
When inbound callers select the Accounting workgroup from the automated attendant menu, you want to play an audio file with a list of choices available to them, such as, Request a Callback and Leave a Voicemail.
What queue operation would you use to configure this functionality?
What must an Administrator configure in order to allow a user to take advantage of CIC Unified Messaging features?
An
13 minutes agoRodrigo
11 days agoLyndia
26 days agoCarolynn
28 days agoMariann
1 months agoVal
2 months agoKarol
2 months agoKeshia
2 months agoEmilio
3 months agoLaquanda
3 months agoLon
3 months agoGail
3 months agoGalen
4 months agoTamera
4 months agoChrista
4 months agoArletta
4 months agoDelmy
4 months agoLouisa
5 months agoAshlee
5 months agoChaya
5 months agoDeandrea
5 months agoNguyet
5 months agoFrancine
6 months agoDaryl
6 months agoMaxima
6 months agoSherly
6 months agoBonita
7 months agoPamella
7 months agoCherry
7 months agoAnisha
7 months agoJeffrey
7 months agoLeota
8 months agoCallie
10 months agoDevora
10 months agoEmile
10 months agoMarleen
10 months agoBettye
10 months agoLelia
12 months ago