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Genesys PureConnect: CIC Core Certification Exam Questions

Exam Name: PureConnect: CIC Core Certification Exam
Exam Code: PureConnect: CIC Core Certification Exam
Related Certification(s):
  • Genesys Certified Professional Certifications
  • Genesys PureConnect Certifications Certifications
Certification Provider: Genesys
Number of PureConnect: CIC Core Certification Exam practice questions in our database: 60 (updated: Aug. 28, 2024)
Expected PureConnect: CIC Core Certification Exam Topics, as suggested by Genesys :
  • Topic 1: Administering the CIC System: Management consultants who attempt the Genesys PureConnect: CIC Core exam learn about handling the PureConnect Application Suite. It assesses the ability to identify components, configure IP phones, ACD routing, and manage templates, licenses, security, and compliance.
  • Topic 2: Configuring Call Flows: This topic of the Genesys PC-CIC-Core focuses on the management consultant's ability to manage call flows using the Interaction Attendant UI. It includes configuring auto attendant menus, node structures, voice prompts, managing profiles, file storage, schedules, and operations for menus and queues.
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Callie

2 months ago
Just aced the Genesys CIC Core exam! Pass4Success's relevant questions made all the difference. Thanks for the efficient prep!
upvoted 0 times
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Devora

2 months ago
Just passed the Genesys PureConnect CIC Core exam! Pass4Success's prep materials were spot-on. Thanks for helping me succeed in such a short time!
upvoted 0 times
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Emile

3 months ago
Genesys PureConnect exam: check! Pass4Success's materials were a lifesaver. Prepared me well in no time. Thank you!
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Marleen

3 months ago
Reporting was a significant part of the exam. You might encounter questions about creating custom reports and interpreting data. Familiarize yourself with the Interaction Reporter tool. I'm grateful to Pass4Success for providing relevant exam questions that helped me pass in a short time.
upvoted 0 times
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Bettye

3 months ago
Passed my Genesys certification thanks to Pass4Success! Their exam questions were perfect for quick preparation. Highly recommend!
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Lelia

4 months ago
Wow, the Genesys exam was tough, but I made it! Pass4Success's questions were incredibly relevant. Grateful for their efficient prep resources.
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Free Genesys PureConnect: CIC Core Certification Exam Exam Actual Questions

Note: Premium Questions for PureConnect: CIC Core Certification Exam were last updated On Aug. 28, 2024 (see below)

Question #1

You want to configure your automated attendant so that when a caller wants to speak directly to a sales representative in the Sales workgroup, they press 1.

What type of operation in interaction Attendant would you use for this functionality?

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Correct Answer: A

Question #2

You have configured your default profile and default schedule to have the functionality that you wish callers to hear when they dial in during regular business hours. Now you want to assign your main number to the default profile.

How would you assign the main number to the default profile?

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Correct Answer: A

Question #3

You have a group of remote agents who all require the same set of user permissions within IC.

In the image below, what is the recommended container for configuring user rights for the remote agents.

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Correct Answer: G

Question #4

What is a View in Interaction Center Business Manager?

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Correct Answer: A

Question #5

You have a group of remote agents who all require the same set of user permissions within IC.

In the image below, what is the recommended container for configuring user rights for the remote agents.

Reveal Solution Hide Solution
Correct Answer: G

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