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Genesys GCX-SCR Exam Questions

Exam Name: Genesys Cloud CX: Scripting Certification
Exam Code: GCX-SCR
Related Certification(s): Genesys Cloud CX Certifications
Certification Provider: Genesys
Number of GCX-SCR practice questions in our database: 60 (updated: Feb. 12, 2025)
Expected GCX-SCR Exam Topics, as suggested by Genesys :
  • Topic 1: Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
  • Topic 2: Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
  • Topic 3: Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
  • Topic 4: Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
  • Topic 5: Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
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Hubert

25 days ago
Genesys certification achieved! Pass4Success made exam prep a breeze. Highly recommend!
upvoted 0 times
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Nicolette

30 days ago
I cleared the Genesys Cloud CX: Scripting Certification exam, and Pass4Success practice questions were a great resource. There was a question on Actions in Scripts, asking how to set up a conditional action based on user input. I wasn't sure of the exact steps but passed anyway.
upvoted 0 times
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Kina

2 months ago
Success on the Genesys Cloud CX exam! Pass4Success questions aligned perfectly with the actual test.
upvoted 0 times
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Ryan

2 months ago
Just passed the Genesys Cloud CX: Scripting Certification exam! The practice questions from Pass4Success were very helpful. One question was about the Overview of Scripting, asking for the benefits of using scripts in customer interactions. I wasn't completely certain but managed to pass.
upvoted 0 times
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Cherilyn

2 months ago
I passed the Genesys Cloud CX: Scripting Certification exam with the help of Pass4Success practice questions. A tricky question was about Variables in Scripts, asking how to initialize a variable with a default value. I had to think on my feet but got through it.
upvoted 0 times
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Domingo

3 months ago
Passed my Genesys scripting exam with flying colors. Kudos to Pass4Success for the relevant practice material!
upvoted 0 times
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Evangelina

3 months ago
Excited to announce that I passed the Genesys Cloud CX: Scripting Certification exam. The Pass4Success practice questions were a huge help. There was a question on the Script Editor Interface, asking how to use the toolbar effectively. I wasn't entirely sure but still passed.
upvoted 0 times
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Chaya

3 months ago
I successfully passed the Genesys Cloud CX: Scripting Certification exam, thanks to Pass4Success practice questions. One question that stumped me was about Script Management, asking how to publish a script to make it available for agents. I guessed and moved forward.
upvoted 0 times
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Gertude

4 months ago
Genesys Cloud CX certification in the bag! Pass4Success questions were a lifesaver for quick study.
upvoted 0 times
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Gretchen

4 months ago
Happy to share that I passed the Genesys Cloud CX: Scripting Certification exam! The Pass4Success practice questions were spot on. There was a question about Actions in Scripts, specifically how to configure a button action to transfer a call. I wasn't 100% sure but managed to pass.
upvoted 0 times
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Aaron

4 months ago
I passed the Genesys Cloud CX: Scripting Certification exam with the aid of Pass4Success practice questions. One challenging question was related to the Overview of Scripting, asking about the primary purpose of using scripts in Genesys Cloud CX. I had to think hard but eventually moved on.
upvoted 0 times
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Gretchen

5 months ago
Aced the Genesys exam today! Pass4Success materials were spot-on. Saved me so much prep time!
upvoted 0 times
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Margret

5 months ago
Thanks for sharing your experience. Any final advice for future test-takers?
upvoted 0 times
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Marcelle

5 months ago
Just cleared the Genesys Cloud CX: Scripting Certification exam! The practice questions from Pass4Success were invaluable. There was a tricky question on Variables in Scripts, asking about the difference between local and global variables. I wasn't entirely confident in my answer, but it all worked out.
upvoted 0 times
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Josephine

5 months ago
My pleasure! Final tip: Practice with Pass4Success materials and focus on hands-on scripting. It really makes a difference!
upvoted 0 times
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Miles

5 months ago
I recently passed the Genesys Cloud CX: Scripting Certification exam, and the Pass4Success practice questions were a great help. One question I encountered was about the Script Editor Interface, specifically how to add a new page to an existing script. I was a bit unsure about the exact steps but managed to get through it.
upvoted 0 times
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Carisa

6 months ago
Just passed the Genesys Cloud CX: Scripting Certification exam! Thanks Pass4Success for the helpful practice questions.
upvoted 0 times
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Free Genesys GCX-SCR Exam Actual Questions

Note: Premium Questions for GCX-SCR were last updated On Feb. 12, 2025 (see below)

Question #1

Using the variables named 'value' and 'currency', you must create a syntax to display 10$. Choose the correct option. Variables: value = 10, currency =$.

Reveal Solution Hide Solution
Correct Answer: C

The correct syntax to display '10$' using the variables value and currency in Genesys Cloud CX scripting is {{value}}{{currency}}. This syntax correctly concatenates the two variables without any additional characters or spaces, ensuring that the result is displayed as '10$' on the script page.


Question #2

Which data type is not supported in the scripter interface?

Reveal Solution Hide Solution
Correct Answer: B

To add a scheduled callback option to your script in Genesys Cloud CX, the components that need to be bound together are the Date/Time Input and a Button.

Date/Time Input: This component allows the agent or customer to select a specific date and time for the callback.

Button: This component is used to submit the selected date and time, triggering the scheduling of the callback.

These two components work together to enable the scheduling functionality within the script, allowing for the seamless setup of callbacks based on the user's input.


Genesys Cloud CX Scripting Components Documentation.

Question #3

Devlin is assigned to create multiple scripts with many common sections, so he decides to create a script template from an existing script. To create a script template, help him to select the correct option in the image.

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Correct Answer: D

In the image provided, option 4 (D) represents the button used to manage script settings, which includes options for creating a script template. To create a script template from an existing script, the user must navigate to this menu and select the appropriate option to convert or save the script as a template for future use. This ensures that common sections can be reused across multiple scripts efficiently.


Question #4

Which data type is not supported in the scripter interface?

Reveal Solution Hide Solution
Correct Answer: B

To add a scheduled callback option to your script in Genesys Cloud CX, the components that need to be bound together are the Date/Time Input and a Button.

Date/Time Input: This component allows the agent or customer to select a specific date and time for the callback.

Button: This component is used to submit the selected date and time, triggering the scheduling of the callback.

These two components work together to enable the scheduling functionality within the script, allowing for the seamless setup of callbacks based on the user's input.


Genesys Cloud CX Scripting Components Documentation.

Question #5

Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?

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Correct Answer: A

The Consult Transfer action in a contact center allows agents to transfer interactions seamlessly without needing to remember the destination. This type of transfer allows the agent to consult with the destination party before completing the transfer, ensuring that the interaction is handled smoothly and that the receiving party is fully informed.

This feature is particularly useful in complex customer service scenarios where context needs to be preserved during the transfer.


Genesys Cloud CX Interaction Management Documentation.

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