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Genesys GCX-ARC Exam Questions

Exam Name: Genesys Cloud CX: Architect Certification Exam
Exam Code: GCX-ARC
Related Certification(s):
  • Genesys Certified Professional Certifications
  • Genesys Cloud CX Certifications
Certification Provider: Genesys
Number of GCX-ARC practice questions in our database: 60 (updated: Nov. 17, 2024)
Expected GCX-ARC Exam Topics, as suggested by Genesys :
  • Topic 1: Introduction to Genesys Cloud Architect: For Genesys Cloud Architects and IVR Designers, this section of the exam covers the foundational concepts of Genesys Cloud Architect. It delves into the concept of an Interactive Voice Response (IVR) system and explores the features of Architect.
  • Topic 2: Admin Interface: For Genesys Cloud Administrators and System Configurators, this section focuses on the administrative aspects of Architect. It explains the usage of the task and state editor and covers the configuration of default flow settings. Candidates will learn how to set default action settings and event-handling behavior.
  • Topic 3: Variables and Prompts: For IVR Developers and Flow Designers, this part of the exam dives into the technical aspects of working with variables and prompts in Architect. It explains the built-in variables of an Architect and demonstrates how to create expressions. The section also covers the concept and usage of prompts in detail. Scheduling in Genesys Cloud: For Workforce Managers and Operations Planners, this section covers the scheduling capabilities within Genesys Cloud. It guides candidates through the process of creating a schedule and configuring its recurrence settings. The section explains the concept of schedule-based routing and its implications for contact center operations.
  • Topic 4: Flow Configurations: For Contact Center Architects and Solution Designers, this domain of the exam covers advanced flow configurations in Genesys Cloud. It starts with defining routing strategies and then moves on to using inbound flows to create routing paths for incoming calls. The section covers the configuration of Salesforce data actions integration, explaining how to connect Genesys Cloud with external CRM systems.
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Charolette

14 days ago
I passed the Genesys Cloud CX: Architect Certification Exam, thanks to the practice questions from Pass4Success. One challenging question was about Variables and Prompts, specifically how to use variables to store customer input. It took some thought, but I managed to answer it.
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Glendora

24 days ago
Genesys Cloud CX Architect certified! Pass4Success helped me prepare efficiently.
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Emmett

29 days ago
Excited to announce that I passed the Genesys Cloud CX: Architect Certification Exam. The practice questions from Pass4Success were spot on. There was one question on the Introduction to Genesys Cloud Architect that asked about the primary components of the Architect tool. I was a bit unsure but still made it through.
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Annmarie

1 months ago
Happy to share that I passed the Genesys Cloud CX: Architect Certification Exam. Pass4Success practice questions were a key resource. One question that stumped me was about the Admin Interface, particularly how to assign roles and permissions to new users. I had to think hard about the correct process.
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Hermila

2 months ago
Wow, aced the Genesys certification! Pass4Success materials were a lifesaver for quick prep.
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Wilda

2 months ago
Thank you for sharing your experience. Any final thoughts?
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Derick

2 months ago
Just cleared the Genesys Cloud CX: Architect Certification Exam! The practice questions from Pass4Success were invaluable. There was a tricky question on setting up schedules in Genesys Cloud, specifically how to configure holiday schedules. I wasn't entirely sure about the steps but managed to pass.
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Nu

2 months ago
My pleasure! I'm just so grateful for Pass4Success. Their practice questions were spot-on and really helped me pass the exam. To anyone preparing, focus on hands-on experience with Genesys Cloud CX and you'll do great!
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Madelyn

2 months ago
I recently passed the Genesys Cloud CX: Architect Certification Exam, and the Pass4Success practice questions were a great help. One question I found challenging was about configuring a call flow to handle multiple languages. It required knowledge of Flow Configurations and how to set up language-specific prompts.
upvoted 0 times
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Gracia

3 months ago
Just passed the Genesys Cloud CX Architect exam! Thanks Pass4Success for the spot-on practice questions.
upvoted 0 times
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Shawnda

4 months ago
Genesys certification achieved! Pass4Success provided exactly what I needed to prepare quickly. Thank you for the excellent resources!
upvoted 0 times
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Pamella

5 months ago
Pass4Success provided excellent resources on security topics, which were crucial in helping me pass the exam in a short preparation time.
upvoted 0 times
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Lashawnda

5 months ago
Wow, that Genesys exam was tough! Grateful for Pass4Success - their materials made all the difference. Passed with flying colors!
upvoted 0 times
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Dewitt

5 months ago
Passed the Genesys exam today! Pass4Success, your practice questions were invaluable. Couldn't have done it without your help!
upvoted 0 times
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Carey

5 months ago
Thanks to Pass4Success, I felt well-prepared for these integration questions and successfully passed the certification.
upvoted 0 times
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Maricela

6 months ago
I'm grateful to Pass4Success for their relevant practice questions that helped me prepare quickly and pass the exam.
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Kenneth

6 months ago
Genesys Cloud CX Architect certified! Pass4Success's exam questions were a lifesaver. Prepared in record time, thanks to you!
upvoted 0 times
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Jordan

7 months ago
Just passed the Genesys Cloud CX Architect exam! Pass4Success's practice questions were spot-on. Thanks for helping me prepare so quickly!
upvoted 0 times
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Free Genesys GCX-ARC Exam Actual Questions

Note: Premium Questions for GCX-ARC were last updated On Nov. 17, 2024 (see below)

Question #1

Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.

Reveal Solution Hide Solution
Correct Answer: A

Question #2

Which ACD routing method routes interaction to the next available agent?

Reveal Solution Hide Solution
Correct Answer: B

https://help.mypurecloud.com/articles/acd-evaluation-routing-methods/

Question #3

Arrange the listed schedule groups based on call flow priority.

1. Closed

2. Emergency

3. Open

4. Holiday

Reveal Solution Hide Solution
Correct Answer: C

Question #4

When creating a schedule, which of these frequency types are available for the Repeating event feature? (Choose four.)

Reveal Solution Hide Solution
Correct Answer: A, B, D, F

Question #5

If you do not add an emergency flow, Genesys Cloud assumes the open flow to be the default emergency flow.

Reveal Solution Hide Solution
Correct Answer: B

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