Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU
  • Home
  • Genesys
  • GCP-GCX: Genesys Cloud CX Certified Professional - Consolidated

Genesys Cloud CX Certified Professional - Consolidated Exam Questions

Exam Name: Genesys Cloud CX Certified Professional - Consolidated
Exam Code: Genesys Cloud CX Certified Professional - Consolidated
Related Certification(s): Genesys Certified Professional Certification
Certification Provider: Genesys
Number of Genesys Cloud CX Certified Professional - Consolidated practice questions in our database: 135 (updated: Oct. 28, 2024)
Expected Genesys Cloud CX Certified Professional - Consolidated Exam Topics, as suggested by Genesys :
  • Topic 1: Genesys Cloud CX Architecture: This section of the exam covers the various components of Genesys Cloud CX including the Genesys Cloud platform. Moreover, it covers Interaction Router and their functioning. The purpose is to test candidates for their knowledge of such components when they are integrated to offer a smooth customer experience.
  • Topic 2: Genesys Cloud CX Administration: In this domain, the focus is on building and overseeing users, setting up queues and routing, and configuring integration with other systems.
  • Topic 3: Genesys Cloud CX Development: In this section, the focus is on the creation of custom applications and how they are integrated using this Cloud API.
  • Topic 4: Genesys Cloud CX Reporting and Analytics: In this domain, the utilization of Cloud reporting tools is discussed to monitor and explore various customer interactions.
Disscuss Genesys Genesys Cloud CX Certified Professional - Consolidated Topics, Questions or Ask Anything Related
Submit Cancel

Joanna

15 days ago
I passed the Genesys Cloud CX Certified Professional exam, thanks to Pass4Success. One challenging question was about the Genesys Cloud CX Architecture, asking for the best practices in deploying a multi-region setup. I wasn't confident in my answer, but I still succeeded.
upvoted 0 times
...

Lemuel

23 days ago
Genesys Cloud CX cert in the bag! Pass4Success materials were a lifesaver. Exam questions were very similar.
upvoted 0 times
...

Celia

27 days ago
That's valuable. Lastly, how did you prepare for the exam?
upvoted 0 times
...

Peggie

30 days ago
Just cleared the Genesys Cloud CX exam! The practice questions from Pass4Success were a lifesaver. There was a tricky question on Genesys Cloud CX Reporting and Analytics, specifically about setting up a custom dashboard. It required knowledge of different widgets and data sources, and I had to guess, but I still got through.
upvoted 0 times
...

Romana

1 months ago
I used Pass4Success for exam prep, and it was incredibly helpful. Their practice questions closely matched the actual exam content, saving me a lot of study time. Highly recommend their materials for anyone taking the Genesys Cloud CX Certified Professional exam!
upvoted 0 times
...

Dustin

1 months ago
I recently passed the Genesys Cloud CX Certified Professional - Consolidated exam, and I must say, the Pass4Success practice questions were incredibly helpful. One question that stumped me was about configuring data actions in Genesys Cloud CX Development. It asked about the correct sequence of steps to integrate a third-party API, and I wasn't entirely sure of the answer, but I still managed to pass.
upvoted 0 times
...

Geraldine

2 months ago
Just passed the Genesys Cloud CX exam! Thanks Pass4Success for the spot-on practice questions. Saved me so much time!
upvoted 0 times
...

Lavelle

3 months ago
Overall, the exam was comprehensive but manageable with proper preparation. Pass4Success really helped me focus on the right topics and practice with relevant questions. Don't forget to review Genesys Cloud CX's architecture and deployment options as well.
upvoted 0 times
...

Joana

3 months ago
Just became Genesys Cloud CX certified! Pass4Success, your practice exams were spot on. Thanks for the time-saving prep!
upvoted 0 times
...

Felix

3 months ago
I'm grateful to Pass4Success for their exam prep materials. The exam also tested knowledge on omnichannel interactions. Be ready to answer questions about configuring and managing different communication channels like voice, chat, and email within the platform.
upvoted 0 times
...

Jeannine

5 months ago
Genesys Cloud CX exam conquered! Pass4Success's questions were eerily similar to the real thing. Grateful for the quick prep!
upvoted 0 times
...

Erasmo

5 months ago
The exam covered Genesys Cloud CX analytics heavily. Be prepared for questions on reporting types and metrics interpretation. Familiarize yourself with standard and custom reports. Thanks to Pass4Success for providing relevant practice questions that helped me prepare efficiently!
upvoted 0 times
...

Lynna

5 months ago
Passed Genesys Cloud CX on my first try! Pass4Success's materials were key. Efficient and effective - highly recommend!
upvoted 0 times
...

Dustin

5 months ago
Whew! Genesys Cloud CX cert achieved. Pass4Success's prep materials were a lifesaver. Couldn't have done it without them!
upvoted 0 times
...

Carey

6 months ago
Just passed the Genesys Cloud CX exam! Thanks Pass4Success for the spot-on practice questions. Saved me so much time!
upvoted 0 times
...

Free Genesys Genesys Cloud CX Certified Professional - Consolidated Exam Actual Questions

Note: Premium Questions for Genesys Cloud CX Certified Professional - Consolidated were last updated On Oct. 28, 2024 (see below)

Question #1

In which of these views would you see the amount of time an agent spent in each status?

Reveal Solution Hide Solution
Correct Answer: C

The Agent Status view in Genesys Cloud CX is designed to show detailed information about an agent's status over time, including the amount of time spent in each status such as Available, Busy, Away, etc. This view provides insights into how agents are allocating their time, which can be crucial for understanding productivity, identifying bottlenecks, and making informed staffing decisions.


Question #2

Which dialing mode allows the agent to see customer information before dialing?

Reveal Solution Hide Solution
Correct Answer: C

In Genesys Cloud CX, the Preview dialing mode is specifically designed to allow agents to review customer information before initiating the call. This mode presents the agent with customer details and relevant context before the dialing process begins, enabling the agent to prepare for the interaction and tailor their approach based on the customer's history and needs. This preparation can lead to more personalized and effective customer engagements.


Question #3

If the issue reporting email address is not set up in the Genesys Cloud CX system, any employee with an administrative role within the organization will receive the email.

Reveal Solution Hide Solution
Correct Answer: B

In Genesys Cloud CX, the issue reporting email address is a configurable setting that determines where reports of system issues are sent. If this address is not set up, system issues will not automatically be emailed to all employees with administrative roles. Instead, issues need to be reported through the designated support channels or by manually notifying the appropriate individuals or teams within the organization.


Question #4

Where can DID Numbers be assigned to? Choose 3 answers

Reveal Solution Hide Solution
Correct Answer: B, C, E

In Genesys Cloud CX, DID (Direct Inward Dialing) numbers can be assigned to various entities within the system to facilitate direct calling. Assignable entities include 'Person' (individual users), 'Call Flow' (specific call routing configurations), and 'Queue' (groups of agents handling specific types of interactions). This assignment flexibility allows for efficient call routing and management, enhancing the caller experience and operational efficiency.


Question #5

You can use Regular Expressions to create Number Plans

Reveal Solution Hide Solution
Correct Answer: A

Genesys Cloud CX allows for the use of Regular Expressions in the creation of Number Plans. This capability provides a powerful and flexible way to define and manage dialing patterns and rules within the system, enabling complex call routing strategies and ensuring that calls are handled in the most efficient manner possible.


Explore Other Genesys Exams

Unlock Premium Genesys Cloud CX Certified Professional - Consolidated Exam Questions with Advanced Practice Test Features:
  • Select Question Types you want
  • Set your Desired Pass Percentage
  • Allocate Time (Hours : Minutes)
  • Create Multiple Practice tests with Limited Questions
  • Customer Support
Get Full Access Now

Save Cancel