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Genesys Exam PC-CIC-Core Topic 2 Question 40 Discussion

Actual exam question for Genesys's PureConnect: CIC Core Certification Exam exam
Question #: 40
Topic #: 2
[All PureConnect: CIC Core Certification Exam Questions]

When inbound callers select the Accounting workgroup from the automated attendant menu, you want to play an audio file with a list of choices available to them, such as, Request a Callback and Leave a Voicemail.

What queue operation would you use to configure this functionality?

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Suggested Answer: A

by Eden at Sep 16, 2024, 07:07 PM

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Dalene
11 days ago
I'm not sure, but I think Queue audio could also be a possible option for playing the audio file.
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Josphine
12 days ago
Haha, I bet the answer is D) Queue repeat. That way the callers can just keep listening to the options over and over again until they figure out what to do!
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Von
13 days ago
Definitely B) Queue audio. That's the one that lets you configure the audio file with the options for the callers.
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Nichelle
7 days ago
User 1: B) Queue audio
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Wava
14 days ago
I agree with Dong, Queue menu makes sense for this scenario.
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Reita
26 days ago
I think the answer is B) Queue audio. That's the option that allows you to play an audio file with a list of choices for the callers.
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Fletcher
8 days ago
I believe the answer is B) Queue audio.
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Jennie
15 days ago
Yes, Queue audio is the correct option for playing an audio file with choices.
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Serina
20 days ago
I agree, it's definitely B) Queue audio.
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Dong
28 days ago
I think the answer is A) Queue menu.
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