BlackFriday 2024! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Genesys Exam PC-CIC-Core Topic 2 Question 40 Discussion

Actual exam question for Genesys's PC-CIC-Core exam
Question #: 40
Topic #: 2
[All PC-CIC-Core Questions]

When inbound callers select the Accounting workgroup from the automated attendant menu, you want to play an audio file with a list of choices available to them, such as, Request a Callback and Leave a Voicemail.

What queue operation would you use to configure this functionality?

Show Suggested Answer Hide Answer
Suggested Answer: A

by Eden at Sep 16, 2024, 07:07 PM

Limited Time Offer

25%

Off

Get Premium PC-CIC-Core Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Noble
23 days ago
I'm not even sure what a 'queue operation' is, but I'm gonna go with C) Queue transfer. At least that sounds like it might do something useful.
upvoted 0 times
...
Dana
24 days ago
I'm going with B) Queue audio. It just seems like the most logical option for playing an audio file with the available choices.
upvoted 0 times
Rima
9 days ago
I would go with B) Queue audio as well. It seems like the most logical option.
upvoted 0 times
...
Jani
10 days ago
Yeah, I agree. Queue audio makes the most sense for that functionality.
upvoted 0 times
...
Jaclyn
14 days ago
I think B) Queue audio is the right choice for playing the audio file.
upvoted 0 times
...
...
Dalene
2 months ago
I'm not sure, but I think Queue audio could also be a possible option for playing the audio file.
upvoted 0 times
...
Josphine
2 months ago
Haha, I bet the answer is D) Queue repeat. That way the callers can just keep listening to the options over and over again until they figure out what to do!
upvoted 0 times
Bette
5 days ago
D) Queue repeat
upvoted 0 times
...
Ulysses
10 days ago
C) Queue transfer
upvoted 0 times
...
Tiera
14 days ago
B) Queue audio
upvoted 0 times
...
Annice
22 days ago
A) Queue menu
upvoted 0 times
...
...
Von
2 months ago
Definitely B) Queue audio. That's the one that lets you configure the audio file with the options for the callers.
upvoted 0 times
Jenifer
22 days ago
Thanks for the clarification. I'll remember that for future configurations.
upvoted 0 times
...
Leota
29 days ago
That's correct. Queue audio allows you to set up the audio file with the choices for the callers.
upvoted 0 times
...
Nichelle
1 months ago
B) Queue audio
upvoted 0 times
...
...
Wava
2 months ago
I agree with Dong, Queue menu makes sense for this scenario.
upvoted 0 times
...
Reita
2 months ago
I think the answer is B) Queue audio. That's the option that allows you to play an audio file with a list of choices for the callers.
upvoted 0 times
Aide
1 months ago
Exactly, it helps guide them to the right department.
upvoted 0 times
...
Cammy
1 months ago
Great, so when callers select Accounting, they'll hear the options.
upvoted 0 times
...
Avery
1 months ago
Yes, that's correct. Queue audio is used to play an audio file with choices.
upvoted 0 times
...
Fletcher
1 months ago
I believe the answer is B) Queue audio.
upvoted 0 times
...
Jennie
2 months ago
Yes, Queue audio is the correct option for playing an audio file with choices.
upvoted 0 times
...
Serina
2 months ago
I agree, it's definitely B) Queue audio.
upvoted 0 times
...
...
Dong
2 months ago
I think the answer is A) Queue menu.
upvoted 0 times
...

Save Cancel