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Genesys Exam PC-CIC-Core Topic 2 Question 40 Discussion

Actual exam question for Genesys's PC-CIC-Core exam
Question #: 40
Topic #: 2
[All PC-CIC-Core Questions]

When inbound callers select the Accounting workgroup from the automated attendant menu, you want to play an audio file with a list of choices available to them, such as, Request a Callback and Leave a Voicemail.

What queue operation would you use to configure this functionality?

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Suggested Answer: A

by Eden at Sep 16, 2024, 07:07 PM

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Noble
4 months ago
I'm not even sure what a 'queue operation' is, but I'm gonna go with C) Queue transfer. At least that sounds like it might do something useful.
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Dana
4 months ago
I'm going with B) Queue audio. It just seems like the most logical option for playing an audio file with the available choices.
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Oliva
3 months ago
Definitely B) Queue audio. It's the best option for playing the list of choices.
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Rima
4 months ago
I would go with B) Queue audio as well. It seems like the most logical option.
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Jani
4 months ago
Yeah, I agree. Queue audio makes the most sense for that functionality.
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Jaclyn
4 months ago
I think B) Queue audio is the right choice for playing the audio file.
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Dalene
5 months ago
I'm not sure, but I think Queue audio could also be a possible option for playing the audio file.
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Josphine
5 months ago
Haha, I bet the answer is D) Queue repeat. That way the callers can just keep listening to the options over and over again until they figure out what to do!
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Bette
4 months ago
D) Queue repeat
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Ulysses
4 months ago
C) Queue transfer
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Tiera
4 months ago
B) Queue audio
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Annice
4 months ago
A) Queue menu
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Von
5 months ago
Definitely B) Queue audio. That's the one that lets you configure the audio file with the options for the callers.
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Jenifer
4 months ago
Thanks for the clarification. I'll remember that for future configurations.
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Leota
4 months ago
That's correct. Queue audio allows you to set up the audio file with the choices for the callers.
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Nichelle
5 months ago
B) Queue audio
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Wava
5 months ago
I agree with Dong, Queue menu makes sense for this scenario.
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Reita
6 months ago
I think the answer is B) Queue audio. That's the option that allows you to play an audio file with a list of choices for the callers.
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Aide
5 months ago
Exactly, it helps guide them to the right department.
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Cammy
5 months ago
Great, so when callers select Accounting, they'll hear the options.
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Avery
5 months ago
Yes, that's correct. Queue audio is used to play an audio file with choices.
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Fletcher
5 months ago
I believe the answer is B) Queue audio.
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Jennie
5 months ago
Yes, Queue audio is the correct option for playing an audio file with choices.
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Serina
5 months ago
I agree, it's definitely B) Queue audio.
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Dong
6 months ago
I think the answer is A) Queue menu.
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