Genesys Exam PC-CIC-Core Topic 2 Question 39 Discussion

Actual exam question for Genesys's PC-CIC-Core exam

Question #: 39
Topic #: 2

The manager of the Marketing department wants a tab available, in the CIC client applications, that displays all of the members of the Marketing department. However, she does not need any kind of call routing for the department.

How do you configure this?

ACreate a 'Marketing' workgroup. Do not assign an extension or queue. Add all members of the Marketing department to the marketing workgroup.

BCreate a Workgroup called 'Marketing'. Add all members of the Marketing department to the Marketing workgroup. Assign the appropriate extension to that workgroup and ensure that it is assigned an ACD queue type.

CCreate a Role for the Marketing department and assign the appropriate extension to that role. Add all members of the Marketing department to the Marketing role.

DCreate a Marketing object in the Department container of Interaction Administrator. Add all members of the Marketing department to the container.

Show Suggested Answer

Suggested Answer: D

by Tawny at Sep 16, 2024, 07:47 PM

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Breana

3 months ago

Option A is the clear choice here. Why overcomplicate things when a simple workgroup will do the job? The Marketing team doesn't need all the bells and whistles.

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Alverta

3 months ago

Option D? Really? That's so 90s. I'm going with Option C - Roles all the way, baby!

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Laine

2 months ago

I'm going with Option C - Roles all the way, baby!

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Adell

2 months ago

I'm going with Option C - Roles all the way, baby!

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Felicia

2 months ago

Option D? Really? That's so 90s.

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Theron

2 months ago

Option D? Really? That's so 90s.

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Lashaunda

3 months ago

I prefer option B. Assigning an extension and ACD queue type might be useful for future scalability.

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Deane

3 months ago

Option D is the way to go. Who doesn't love a good old-fashioned Department container? Keeps things nice and organized!

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Princess

3 months ago

Option B is the way to go. Gotta give the Marketing team their own extension and queue, even if they don't need it. Gotta keep the boss happy!

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Reena

2 months ago

Option B is the way to go. Gotta give the Marketing team their own extension and queue, even if they don't need it. Gotta keep the boss happy!

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Rusty

2 months ago

B) Create a Workgroup called \'Marketing\'. Add all members of the Marketing department to the Marketing workgroup. Assign the appropriate extension to that workgroup and ensure that it is assigned an ACD queue type.

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