Genesys Exam PC-CIC-Core Topic 2 Question 39 Discussion

Actual exam question for Genesys's PureConnect: CIC Core Certification Exam exam

Question #: 39
Topic #: 2

[All PureConnect: CIC Core Certification Exam Questions]

The manager of the Marketing department wants a tab available, in the CIC client applications, that displays all of the members of the Marketing department. However, she does not need any kind of call routing for the department.

How do you configure this?

ACreate a 'Marketing' workgroup. Do not assign an extension or queue. Add all members of the Marketing department to the marketing workgroup.

BCreate a Workgroup called 'Marketing'. Add all members of the Marketing department to the Marketing workgroup. Assign the appropriate extension to that workgroup and ensure that it is assigned an ACD queue type.

CCreate a Role for the Marketing department and assign the appropriate extension to that role. Add all members of the Marketing department to the Marketing role.

DCreate a Marketing object in the Department container of Interaction Administrator. Add all members of the Marketing department to the container.

Show Suggested Answer

Suggested Answer: D

by Tawny at Sep 16, 2024, 07:47 PM

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Breana

4 days ago

Option A is the clear choice here. Why overcomplicate things when a simple workgroup will do the job? The Marketing team doesn't need all the bells and whistles.

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Alverta

5 days ago

Option D? Really? That's so 90s. I'm going with Option C - Roles all the way, baby!

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Lashaunda

9 days ago

I prefer option B. Assigning an extension and ACD queue type might be useful for future scalability.

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Deane

14 days ago

Option D is the way to go. Who doesn't love a good old-fashioned Department container? Keeps things nice and organized!

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Princess

15 days ago

Option B is the way to go. Gotta give the Marketing team their own extension and queue, even if they don't need it. Gotta keep the boss happy!

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Augustine

17 days ago

I agree with Bettina. Option A seems like the most straightforward solution for this scenario.

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Willard

20 days ago

Haha, I bet the Marketing manager will be disappointed if they don't get their own ACD queue! Option B it is!

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Kenny

23 days ago

I agree with Gail, Option A is the way to go. Keeps it simple and straightforward.

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Gail

24 days ago

Option A looks good to me. No need for call routing, just a simple workgroup to display the Marketing team members.

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Bettyann

3 days ago

User 1: I think we should go with option A.

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Bettina

28 days ago

I think option A is the best choice. We just need a tab to display the members, no need for call routing.

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