You want to configure your automated attendant so that when a caller wants to speak directly to a sales representative in the Sales workgroup, they press 1.
What type of operation in interaction Attendant would you use for this functionality?
B) Agent Transfer, no doubt. I mean, who wants to waste time navigating through a menu when you just want to talk to a real person? Unless the sales team is full of robots, of course.
Lorrie
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