Genesys Exam PC-CIC-Core Topic 1 Question 9 Discussion

Actual exam question for Genesys's PC-CIC-Core exam

Question #: 9
Topic #: 1

The call center supervisor for your company must have access to the three workgroups that she manages in order to make changes to workgroup membership as necessary and to manage the workgroup settings. You want to ensure she can view only those workgroups in interaction Administrator and nothing else.

How would you configure the supervisor's account to provide access only to the three workgroups?

ACreate a Role and add the supervisor to that Role. In the Role container select the Security tab and select Administrator Access. Then grant the role access to only the three requested workgroups.

BCreate a Role and add the supervisor to that Role. In the Role container select the Security tab and select Administrator Access. Then grant her access to *[all].

CCreate a Role and add the supervisor to that Role. In the Role container select the Security tab and select Master Administrator.

DCreate a Role and add the supervisor to that Role. In the Role container select the Security tab and select Access Control. Then grant the role access to only the three requested workgroups.

Show Suggested Answer

Suggested Answer: A

by Sylvia at May 26, 2023, 07:28 AM

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