Genesys Exam PC-CIC-Core Topic 1 Question 38 Discussion

Actual exam question for Genesys's PC-CIC-Core exam

Question #: 38
Topic #: 1

What application can you use to build custom workspaces to monitor various aspects of the CIC system and the contact center activity? This application works with other add-on applications, such as Interaction Recorder and Interaction Optimizer.

AInteraction Center Business Manager

BInteraction Reporter

CInteraction Attendant

DInteraction Administrator

Show Suggested Answer

Suggested Answer: A

by Renato at Sep 15, 2024, 07:28 AM

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Stefany

2 months ago

I'm picturing the Interaction Center Business Manager workspace with a giant disco ball in the corner. That would really liven up the contact center monitoring experience!

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Yasuko

2 months ago

Interaction Administrator? That's for managing the CIC system, not for creating custom workspaces. Someone needs to brush up on their CIC application knowledge!

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Nakita

1 months ago

Interaction Administrator? That's for managing the CIC system, not for creating custom workspaces. Someone needs to brush up on their CIC application knowledge!

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William

1 months ago

D) Interaction Administrator

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Markus

2 months ago

C) Interaction Attendant

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Paz

2 months ago

B) Interaction Reporter

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Dell

2 months ago

A) Interaction Center Business Manager

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Janey

2 months ago

Interaction Attendant? Really? I think that's just for managing phone menus, not for building custom workspaces. This question is a no-brainer if you know your CIC applications!

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Lynelle

1 months ago

C) Interaction Attendant is not the right choice for this question. It is mainly used for managing phone menus.

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Kanisha

1 months ago

A) Interaction Center Business Manager is the correct answer. It allows you to build custom workspaces and monitor various aspects of the CIC system.

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Ma

2 months ago

D) Interaction Administrator

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Dorinda

2 months ago

C) Interaction Attendant

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Leatha

2 months ago

B) Interaction Reporter

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Arlene

2 months ago

A) Interaction Center Business Manager

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Reena

3 months ago

I'm not sure, but I think D) Interaction Administrator could also be a possible answer since it works with other add-on applications.

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Caitlin

3 months ago

Hmm, I'm not so sure. Interaction Reporter seems like it could also be a contender, since it's all about reporting on contact center data. Maybe I should double-check the features of each application.

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Cristy

1 months ago

I'll go with A) Interaction Center Business Manager then. Thanks for the clarification!

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Arminda

2 months ago

Definitely, it's designed for creating custom workspaces to monitor various aspects of the CIC system and contact center activity.

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Dalene

2 months ago

Yeah, I agree. Interaction Center Business Manager is the right choice for that.

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Marcos

2 months ago

I think it's A) Interaction Center Business Manager. It's the application that allows you to build custom workspaces for monitoring the CIC system and contact center activity.

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Arthur

2 months ago

D) Interaction Administrator

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Yuki

2 months ago

C) Interaction Attendant

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Georgeanna

2 months ago

B) Interaction Reporter

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Marguerita

2 months ago

A) Interaction Center Business Manager

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Aretha

3 months ago

I agree with Maryanne. Interaction Center Business Manager makes sense for monitoring various aspects of the CIC system.

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Maryanne

3 months ago

I think the answer is A) Interaction Center Business Manager.

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Francene

3 months ago

I agree, Interaction Center Business Manager is the way to go. Plus, it integrates with other CIC applications like Interaction Recorder and Optimizer, which is exactly what the question is asking for.

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Floyd

2 months ago

D) Interaction Administrator is important, but not the right choice for this particular scenario.

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Kassandra

2 months ago

C) Interaction Attendant might not be the best option for this specific task.

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Leanora

3 months ago

B) I think Interaction Reporter could also be useful for monitoring contact center activity.

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Jesusa

3 months ago

A) Interaction Center Business Manager is definitely the best choice for building custom workspaces.

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Alonso

3 months ago

Interaction Center Business Manager sounds like the obvious choice here. It's designed to build custom workspaces for monitoring the CIC system and contact center activities.

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Ahmed

3 months ago

D) Interaction Administrator is not the right choice for monitoring various aspects of the CIC system.

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Marjory

3 months ago

A) Interaction Center Business Manager is the correct application for building custom workspaces.

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