Genesys Exam PC-CIC-Core Topic 1 Question 38 Discussion

Actual exam question for Genesys's PureConnect: CIC Core Certification Exam exam

Question #: 38
Topic #: 1

[All PureConnect: CIC Core Certification Exam Questions]

What application can you use to build custom workspaces to monitor various aspects of the CIC system and the contact center activity? This application works with other add-on applications, such as Interaction Recorder and Interaction Optimizer.

AInteraction Center Business Manager

BInteraction Reporter

CInteraction Attendant

DInteraction Administrator

Show Suggested Answer

Suggested Answer: A

by Renato at Sep 15, 2024, 07:28 AM

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Reena

6 days ago

I'm not sure, but I think D) Interaction Administrator could also be a possible answer since it works with other add-on applications.

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Caitlin

7 days ago

Hmm, I'm not so sure. Interaction Reporter seems like it could also be a contender, since it's all about reporting on contact center data. Maybe I should double-check the features of each application.

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Aretha

11 days ago

I agree with Maryanne. Interaction Center Business Manager makes sense for monitoring various aspects of the CIC system.

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Maryanne

20 days ago

I think the answer is A) Interaction Center Business Manager.

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Francene

22 days ago

I agree, Interaction Center Business Manager is the way to go. Plus, it integrates with other CIC applications like Interaction Recorder and Optimizer, which is exactly what the question is asking for.

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Leanora

9 days ago

B) I think Interaction Reporter could also be useful for monitoring contact center activity.

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Jesusa

14 days ago

A) Interaction Center Business Manager is definitely the best choice for building custom workspaces.

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Alonso

27 days ago

Interaction Center Business Manager sounds like the obvious choice here. It's designed to build custom workspaces for monitoring the CIC system and contact center activities.

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Ahmed

4 days ago

D) Interaction Administrator is not the right choice for monitoring various aspects of the CIC system.

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Marjory

5 days ago

A) Interaction Center Business Manager is the correct application for building custom workspaces.

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