Genesys Exam PC-CIC-Core Topic 1 Question 37 Discussion

Actual exam question for Genesys's PC-CIC-Core exam

Question #: 37
Topic #: 1

You have an item starting work today. The internship involves assisting in the administration of the Interaction Center system. You want to ensure that the intern will have the resources to be productive and troubleshoot items even when you are not immediately available, it is important that the intern is aware of how to use the Interaction Administrator online help.

Select three ways that the intern can access Interaction Administrator help. (Choose three.)

AUse the Help menu in the Interaction Administrator interface

BPress F1 from any one of the property pages in Interaction Administrator.

CUse the link from Start>Programs>Interactive Intelligence

DSelect the help manual on the product pages of the Interactive Intelligence website.

EFrom the Interaction Client, select Help>interaction Administrator.

Show Suggested Answer

Suggested Answer: A, B, C

by Clement at Sep 17, 2024, 04:30 PM

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Hyman

24 days ago

I bet the developers of this system had a lot of 'interactions' while designing the help features.

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Pedro

27 days ago

Help, my computer just crashed! Oh wait, wrong exam. Anyway, this question seems pretty straightforward.

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Karrie

9 days ago

E) From the Interaction Client, select Help>interaction Administrator.

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Caitlin

13 days ago

B) Press F1 from any one of the property pages in Interaction Administrator.

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Samira

15 days ago

A) Use the Help menu in the Interaction Administrator interface

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Aleisha

1 months ago

Hmm, the Interaction Client help option is an interesting one, I wonder if that's a hidden gem.

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Elouise

1 months ago

The Start menu option seems a bit outdated, I'd probably stick with the built-in help features.

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Brandee

15 days ago

E) From the Interaction Client, select Help>interaction Administrator.

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Devon

16 days ago

B) Press F1 from any one of the property pages in Interaction Administrator.

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Fernanda

19 days ago

A) Use the Help menu in the Interaction Administrator interface

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Franklyn

2 months ago

I also think the intern can access help by selecting the help manual on the product pages of the Interactive Intelligence website.

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Kattie

2 months ago

I'm pretty sure the F1 shortcut and the Help menu are the way to go, but the website help manual could be useful too.

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Katheryn

18 days ago

D) Select the help manual on the product pages of the Interactive Intelligence website.

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Lang

20 days ago

B) Press F1 from any one of the property pages in Interaction Administrator.

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Noelia

1 months ago

A) Use the Help menu in the Interaction Administrator interface

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Larae

2 months ago

I agree with Carmela. Another way is to press F1 from any property page in Interaction Administrator.

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Carmela

2 months ago

I think the intern can access Interaction Administrator help by using the Help menu in the interface.

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