Genesys Exam PC-CIC-Core Topic 1 Question 37 Discussion

Actual exam question for Genesys's PC-CIC-Core exam

Question #: 37
Topic #: 1

Barb belongs to two workgroups, international Travel Services and Domestic Travel Services. International Travel Services workgroup has rights to call International and Long Distance, Domestic Travel Services workgroup has rights to call Long Distance. The Default User has rights to call Intercom, Emergency, and Local. Barb is currently activated as an agent in the Domestic Travel Services.

What types of phone calls can she make?

AIntercom, Emergency, Local, Long Distance, and International

BIntercom, Emergency, Local, and Long Distance

CIntercom, Emergency, and Local

DLong Distance

Show Suggested Answer

Suggested Answer: A, B, C

by Clement at Sep 17, 2024, 04:30 PM

Limited Time Offer

25%

Off

Get Premium PC-CIC-Core Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Hyman

6 months ago

I bet the developers of this system had a lot of 'interactions' while designing the help features.

upvoted 0 times

...

Pedro

6 months ago

Help, my computer just crashed! Oh wait, wrong exam. Anyway, this question seems pretty straightforward.

upvoted 0 times

Karrie

5 months ago

E) From the Interaction Client, select Help>interaction Administrator.

upvoted 0 times

...

Caitlin

5 months ago

B) Press F1 from any one of the property pages in Interaction Administrator.

upvoted 0 times

...

Samira

5 months ago

A) Use the Help menu in the Interaction Administrator interface

upvoted 0 times

...

Aleisha

6 months ago

Hmm, the Interaction Client help option is an interesting one, I wonder if that's a hidden gem.

upvoted 0 times

...

Elouise

6 months ago

The Start menu option seems a bit outdated, I'd probably stick with the built-in help features.

upvoted 0 times

Brandee

5 months ago

E) From the Interaction Client, select Help>interaction Administrator.

upvoted 0 times

...

Devon

5 months ago

B) Press F1 from any one of the property pages in Interaction Administrator.

upvoted 0 times

...

Fernanda

5 months ago

A) Use the Help menu in the Interaction Administrator interface

upvoted 0 times

...

Franklyn

6 months ago

I also think the intern can access help by selecting the help manual on the product pages of the Interactive Intelligence website.

upvoted 0 times

...

Kattie

7 months ago

I'm pretty sure the F1 shortcut and the Help menu are the way to go, but the website help manual could be useful too.

upvoted 0 times

Katheryn

5 months ago

D) Select the help manual on the product pages of the Interactive Intelligence website.

upvoted 0 times

...

Lang

5 months ago

B) Press F1 from any one of the property pages in Interaction Administrator.

upvoted 0 times

...

Noelia

6 months ago

A) Use the Help menu in the Interaction Administrator interface

upvoted 0 times

...

Larae

7 months ago

I agree with Carmela. Another way is to press F1 from any property page in Interaction Administrator.

upvoted 0 times

...

Carmela

7 months ago

I think the intern can access Interaction Administrator help by using the Help menu in the interface.

upvoted 0 times

...