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Genesys Exam PC-CIC-Core Topic 1 Question 37 Discussion

Actual exam question for Genesys's PC-CIC-Core exam
Question #: 37
Topic #: 1
[All PC-CIC-Core Questions]

You have an item starting work today. The internship involves assisting in the administration of the Interaction Center system. You want to ensure that the intern will have the resources to be productive and troubleshoot items even when you are not immediately available, it is important that the intern is aware of how to use the Interaction Administrator online help.

Select three ways that the intern can access Interaction Administrator help. (Choose three.)

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Suggested Answer: A, B, C

by Clement at Sep 17, 2024, 04:30 PM

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Hyman
2 months ago
I bet the developers of this system had a lot of 'interactions' while designing the help features.
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Pedro
2 months ago
Help, my computer just crashed! Oh wait, wrong exam. Anyway, this question seems pretty straightforward.
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Karrie
2 months ago
E) From the Interaction Client, select Help>interaction Administrator.
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Caitlin
2 months ago
B) Press F1 from any one of the property pages in Interaction Administrator.
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Samira
2 months ago
A) Use the Help menu in the Interaction Administrator interface
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Aleisha
2 months ago
Hmm, the Interaction Client help option is an interesting one, I wonder if that's a hidden gem.
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Elouise
2 months ago
The Start menu option seems a bit outdated, I'd probably stick with the built-in help features.
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Brandee
2 months ago
E) From the Interaction Client, select Help>interaction Administrator.
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Devon
2 months ago
B) Press F1 from any one of the property pages in Interaction Administrator.
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Fernanda
2 months ago
A) Use the Help menu in the Interaction Administrator interface
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Franklyn
3 months ago
I also think the intern can access help by selecting the help manual on the product pages of the Interactive Intelligence website.
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Kattie
3 months ago
I'm pretty sure the F1 shortcut and the Help menu are the way to go, but the website help manual could be useful too.
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Katheryn
2 months ago
D) Select the help manual on the product pages of the Interactive Intelligence website.
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Lang
2 months ago
B) Press F1 from any one of the property pages in Interaction Administrator.
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Noelia
3 months ago
A) Use the Help menu in the Interaction Administrator interface
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Larae
3 months ago
I agree with Carmela. Another way is to press F1 from any property page in Interaction Administrator.
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Carmela
3 months ago
I think the intern can access Interaction Administrator help by using the Help menu in the interface.
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