Genesys Exam PC-CIC-Core Topic 1 Question 37 Discussion

Actual exam question for Genesys's PureConnect: CIC Core Certification Exam exam

Question #: 37
Topic #: 1

[All PureConnect: CIC Core Certification Exam Questions]

You have an item starting work today. The internship involves assisting in the administration of the Interaction Center system. You want to ensure that the intern will have the resources to be productive and troubleshoot items even when you are not immediately available, it is important that the intern is aware of how to use the Interaction Administrator online help.

Select three ways that the intern can access Interaction Administrator help. (Choose three.)

AUse the Help menu in the Interaction Administrator interface

BPress F1 from any one of the property pages in Interaction Administrator.

CUse the link from Start>Programs>Interactive Intelligence

DSelect the help manual on the product pages of the Interactive Intelligence website.

EFrom the Interaction Client, select Help>interaction Administrator.

Show Suggested Answer

Suggested Answer: A, B, C

by Clement at Sep 17, 2024, 04:30 PM

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Franklyn

13 days ago

I also think the intern can access help by selecting the help manual on the product pages of the Interactive Intelligence website.

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Kattie

17 days ago

I'm pretty sure the F1 shortcut and the Help menu are the way to go, but the website help manual could be useful too.

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Noelia

4 days ago

A) Use the Help menu in the Interaction Administrator interface

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Larae

21 days ago

I agree with Carmela. Another way is to press F1 from any property page in Interaction Administrator.

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Carmela

26 days ago

I think the intern can access Interaction Administrator help by using the Help menu in the interface.

upvoted 0 times

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