Genesys Exam PC-CIC-Core Topic 1 Question 36 Discussion

Actual exam question for Genesys's PureConnect: CIC Core Certification Exam exam

Question #: 36
Topic #: 1

Your contact center supervisor would like to be automatically alerted when agents have been on calls for more than 5 minutes.

How can you configure CIC to automatically notify the supervisor when this happens?

ACreate an alert in interaction Supervisor on 'Longest Talk Time'.

BCreate a Talk Time Alert in the Interaction Administrator Alerts Container.

CCheck the Talk Time Alert checkbox on the ACD tab for the appropriate workgroup and set the interval parameter to 5 minutes.

DSet an alert in the Workgroups container under the ACD lab in Interaction Administrator.

Show Suggested Answer

Suggested Answer: A

by Gabriele at Sep 16, 2024, 06:34 AM

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11 days ago

Option B is the way to go. Nice and straightforward, just create the alert in the Interaction Administrator Alerts Container. Boom, problem solved!

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25 days ago

I'm not sure, but option C also sounds like it could work.

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27 days ago

I agree with Cory, option A seems like the most straightforward solution.

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1 months ago

I think option A sounds like the best choice.

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