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Genesys Exam PC-CIC-Core Topic 1 Question 36 Discussion

Actual exam question for Genesys's PC-CIC-Core exam
Question #: 36
Topic #: 1
[All PC-CIC-Core Questions]

Your contact center supervisor would like to be automatically alerted when agents have been on calls for more than 5 minutes.

How can you configure CIC to automatically notify the supervisor when this happens?

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Suggested Answer: A

by Gabriele at Sep 16, 2024, 06:34 AM

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Cecil
2 months ago
I'm going with Option B. It's the most straightforward, and I don't want to risk getting lost in the ACD lab. Although, maybe the supervisor could just set their phone to vibrate every 5 minutes instead?
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Pearlene
1 months ago
User 4: Option B it is then, to make sure the supervisor is always aware of long calls.
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Dulce
1 months ago
User 3: Maybe the supervisor prefers the automatic notification instead of relying on their phone.
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Jesus
2 months ago
User 2: Yeah, it seems like the easiest way to set up the alert.
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Haydee
2 months ago
User 1: I think Option B is the best choice.
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Ligia
2 months ago
Ha! Option D. Set an alert in the Workgroups container under the ACD lab in Interaction Administrator. Because who doesn't love navigating through nested containers to find the right setting? It's like a treasure hunt, but for frustrated call center agents.
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Muriel
2 months ago
Hmm, I'm not sure. Maybe Option A? Creating an alert in Interaction Supervisor sounds like it could work. Although, do supervisors even have time to look at their alerts? Might as well just call them every 5 minutes.
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Francesco
2 months ago
I'd go with Option C. Setting the Talk Time Alert checkbox and the interval parameter is the most direct approach. Keeps things nice and tidy in the Interaction Administrator.
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Luther
2 months ago
Setting the Talk Time Alert checkbox and interval parameter in the Interaction Administrator is definitely the way to go.
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Marla
2 months ago
I agree, Option C seems like the most efficient way to notify the supervisor about long talk times.
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Earnestine
2 months ago
Option C sounds like the best choice. It's straightforward and easy to set up.
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Rodolfo
3 months ago
Option B is the way to go. Nice and straightforward, just create the alert in the Interaction Administrator Alerts Container. Boom, problem solved!
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Sanjuana
2 months ago
Great idea! Option B sounds like the most efficient way to handle this situation.
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Malika
2 months ago
A) Create an alert in Interaction Supervisor on 'Longest Talk Time'.
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Diego
2 months ago
C) Check the Talk Time Alert checkbox on the ACD tab for the appropriate workgroup and set the interval parameter to 5 minutes.
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Tamie
3 months ago
B) Create a Talk Time Alert in the Interaction Administrator Alerts Container.
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Celestina
3 months ago
I'm not sure, but option C also sounds like it could work.
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Loren
3 months ago
I agree with Cory, option A seems like the most straightforward solution.
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Cory
4 months ago
I think option A sounds like the best choice.
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