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Genesys Exam PC-CIC-Core Topic 1 Question 33 Discussion

Actual exam question for Genesys's PureConnect: CIC Core Certification Exam exam
Question #: 33
Topic #: 1
[All PureConnect: CIC Core Certification Exam Questions]

You have configured your default profile and default schedule to have the functionality that you wish callers to hear when they dial in during regular business hours. Now you want to assign your main number to the default profile.

How would you assign the main number to the default profile?

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Suggested Answer: A

by Ona at Aug 09, 2024, 01:24 AM

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Azzie
2 days ago
I agree with Barrett, option B seems like the correct way to assign the main number to the default profile.
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Barrett
3 days ago
I think option B makes sense because it specifically mentions assigning the main number in the Default Profile.
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Catalina
7 days ago
Haha, I love how the exam tries to trick us with all these fancy-sounding options. But at the end of the day, good old option B is the way to go!
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Dana
14 days ago
Option D is a bit of a head-scratcher. Why would we use ANI values to assign the main number? That's just asking for trouble.
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Annita
15 days ago
Hmm, I'm not sure about that 'Use this profile to process incoming calls with any of the following DNIS values' option. Sounds a bit overcomplicated for a simple main number assignment.
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Eladia
2 days ago
B) Assign the main number in the Incoming Call Selection area of the Default Profile property window.
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Na
7 days ago
A) You can't assign a number to the default profile. You must create a custom profile and assign the main number to that.
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Cordie
23 days ago
B) Assign the main number in the Incoming Call Selection area of the Default Profile property window.
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Delila
25 days ago
I'm a bit confused, isn't the default profile meant to be, well, default? Why would we need to create a custom profile just to assign the main number?
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Karl
7 days ago
B) Assign the main number in the Incoming Call Selection area of the Default Profile property window.
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Clorinda
28 days ago
Option B is the way to go! Assigning the main number in the Incoming Call Selection area of the Default Profile property window is the easiest and most straightforward approach.
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Deandrea
7 days ago
B) Assign the main number in the Incoming Call Selection area of the Default Profile property window.
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