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Genesys Exam PC-CIC-Core Topic 1 Question 32 Discussion

Actual exam question for Genesys's PC-CIC-Core exam
Question #: 32
Topic #: 1
[All PC-CIC-Core Questions]

You have a group of remote agents who all require the same set of user permissions within IC.

In the image below, what is the recommended container for configuring user rights for the remote agents.

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Suggested Answer: G

by Lucina at Jul 17, 2024, 01:37 PM

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Jean
7 months ago
Groups, for sure. And maybe a little bit of voodoo magic to keep those pesky remote agents in check. Just kidding, don't tell HR I said that!
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Tresa
6 months ago
Haha, voodoo magic might actually work on some of them!
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Yoko
6 months ago
F) Roles
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Domonique
6 months ago
D) Groups
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Meaghan
7 months ago
A) Users
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Merissa
7 months ago
Definitely 'Groups'. I mean, who wants to individually assign permissions to a bunch of remote agents? That's just asking for a headache.
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Aja
6 months ago
Using 'Groups' for user rights configuration will save a lot of time and effort in the long run.
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Sage
7 months ago
Assigning permissions to a group is much easier than doing it individually for each agent.
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Princess
7 months ago
It makes sense to have all remote agents with the same permissions grouped together.
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Deangelo
7 months ago
I agree, 'Groups' is definitely the way to go for managing user permissions efficiently.
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Emerson
7 months ago
Ah, I see. 'Groups' makes the most sense here. Gotta keep those remote agents in line, you know? No room for rogue agents in this operation.
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Loreta
7 months ago
Hmm, this looks like a tricky one. I'd say the answer is 'Groups' since that's where you typically configure user permissions for a team of remote agents.
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Carylon
6 months ago
Yes, 'Groups' is the recommended container for configuring user permissions for remote agents. It allows you to manage permissions for a group of users.
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Staci
6 months ago
I agree, 'Groups' is where you can set up user rights for a specific team of remote agents.
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Lavera
6 months ago
I think you're right, 'Groups' is the best option for configuring user permissions for remote agents.
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Kati
6 months ago
'Groups' makes sense for setting up user permissions for remote agents, it's a centralized way to manage access.
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Billye
7 months ago
I agree, 'Groups' is the container where you can easily manage user rights for a group of remote agents.
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Natalya
7 months ago
I think you're right, 'Groups' does seem like the best option for configuring user permissions for remote agents.
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Cristy
8 months ago
I believe Roles could also be a good option, as it defines a set of permissions that can be assigned to multiple users.
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Edelmira
8 months ago
I agree with Yuette, Groups make sense because it allows for easy management of permissions for multiple users.
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Yuette
8 months ago
I think the recommended container for configuring user rights for remote agents is Groups.
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