Genesys Exam PC-CIC-Core Topic 1 Question 32 Discussion

Actual exam question for Genesys's PC-CIC-Core exam

Question #: 32
Topic #: 1

You just took a new position at your company. Your boss has asked your advice on the best way to update the firmware on 324 non-managed Polycom IP phones, noting that he thinks that this process should be more efficient in the future.

What is the correct response?

AContinue to update the phones manually. This is the most efficient process for completing this task.

BMigrate the stations to Managed IP Phones using the Managed IP Phones Assistant.

CThere is no way to update the firmware on IP phones.

DUse the Stations Assistant to update the firmware on the phones.

Show Suggested Answer

Suggested Answer: G

by Lucina at Jul 17, 2024, 01:37 PM

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Jean

8 months ago

Groups, for sure. And maybe a little bit of voodoo magic to keep those pesky remote agents in check. Just kidding, don't tell HR I said that!

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Tresa

7 months ago

Haha, voodoo magic might actually work on some of them!

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Yoko

7 months ago

F) Roles

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Domonique

8 months ago

D) Groups

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Meaghan

8 months ago

A) Users

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Merissa

8 months ago

Definitely 'Groups'. I mean, who wants to individually assign permissions to a bunch of remote agents? That's just asking for a headache.

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Aja

8 months ago

Using 'Groups' for user rights configuration will save a lot of time and effort in the long run.

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Sage

8 months ago

Assigning permissions to a group is much easier than doing it individually for each agent.

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Princess

8 months ago

It makes sense to have all remote agents with the same permissions grouped together.

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Deangelo

8 months ago

I agree, 'Groups' is definitely the way to go for managing user permissions efficiently.

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Emerson

9 months ago

Ah, I see. 'Groups' makes the most sense here. Gotta keep those remote agents in line, you know? No room for rogue agents in this operation.

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Loreta

9 months ago

Hmm, this looks like a tricky one. I'd say the answer is 'Groups' since that's where you typically configure user permissions for a team of remote agents.

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Carylon

7 months ago

Yes, 'Groups' is the recommended container for configuring user permissions for remote agents. It allows you to manage permissions for a group of users.

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Staci

7 months ago

I agree, 'Groups' is where you can set up user rights for a specific team of remote agents.

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Lavera

7 months ago

I think you're right, 'Groups' is the best option for configuring user permissions for remote agents.

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Kati

7 months ago

'Groups' makes sense for setting up user permissions for remote agents, it's a centralized way to manage access.

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Billye

8 months ago

I agree, 'Groups' is the container where you can easily manage user rights for a group of remote agents.

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Natalya

8 months ago

I think you're right, 'Groups' does seem like the best option for configuring user permissions for remote agents.

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Cristy

9 months ago

I believe Roles could also be a good option, as it defines a set of permissions that can be assigned to multiple users.

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Edelmira

9 months ago

I agree with Yuette, Groups make sense because it allows for easy management of permissions for multiple users.

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Yuette

9 months ago

I think the recommended container for configuring user rights for remote agents is Groups.

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