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Genesys Exam PC-CIC-Core Topic 1 Question 31 Discussion

Actual exam question for Genesys's PC-CIC-Core exam
Question #: 31
Topic #: 1
[All PC-CIC-Core Questions]

What is a View in Interaction Center Business Manager?

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Suggested Answer: A

by Loreta at Jul 10, 2024, 11:44 AM

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Louisa
3 months ago
Yep, gotta go with A on this one. Views are the backbone of Interaction Center Business Manager. Without them, we'd be flying blind.
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Antonio
3 months ago
Haha, D is definitely not the right answer. Views are way more than just setting alerts. That's just a small part of their functionality.
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Orville
2 months ago
C) Views contain the system and custom workspaces.
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Clay
3 months ago
A) Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.
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Cortney
3 months ago
C seems like a good option too. Views contain the workspaces, which is where we can customize the agent and workgroup settings.
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Svetlana
3 months ago
C seems like a good option too. Views contain the workspaces, which is where we can customize the agent and workgroup settings.
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Elenora
3 months ago
C) Views contain the system and custom workspaces.
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Antonio
3 months ago
A) Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.
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Twanna
4 months ago
I agree with Alyce, Views in Interaction Center Business Manager are mainly for providing data and system information, so A) Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.
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Barney
4 months ago
I'm not sure about that, I think Views are used to set alerts within Interaction Center Business Manager, so D) Views are only used to set alerts within Interaction Center Business Manager.
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Leslie
4 months ago
I believe Views in Interaction Center Business Manager also contain the system and custom workspaces, so C) Views contain the system and custom workspaces.
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Nickie
4 months ago
I agree with Leeann. Views are the windows that display all the important information we need to manage our contact center.
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Salome
3 months ago
I agree, views are essential for managing our contact center efficiently.
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Nadine
3 months ago
C) Views contain the system and custom workspaces.
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Cyril
3 months ago
A) Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.
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Staci
3 months ago
I agree, views are essential for managing our contact center efficiently.
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Shawna
3 months ago
C) Views contain the system and custom workspaces.
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Crista
4 months ago
A) Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.
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Alyce
4 months ago
I think a View in Interaction Center Business Manager is A) Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.
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Leeann
4 months ago
Option A is the correct answer. Views in Interaction Center Business Manager provide data and analytics for agents and workgroups.
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Brandon
3 months ago
C) Views contain the system and custom workspaces.
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Lottie
3 months ago
Kimbery: That's interesting, I didn't know Views could be used to configure agents and workgroups.
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Kimbery
3 months ago
B) Views provide a way to manipulate the configuration of agents and workgroups.
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Raul
4 months ago
Raul: Thanks for clarifying that! I wasn't sure what a View was in Interaction Center Business Manager.
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Noah
4 months ago
A) Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.
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