Genesys Exam PC-CIC-Core Topic 1 Question 29 Discussion

Actual exam question for Genesys's PC-CIC-Core exam

Question #: 29
Topic #: 1

What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?

AInteraction Attendant

BInteraction Administrator

CInteraction Designer

DSetup Assistant

Show Suggested Answer

Suggested Answer: B

by Leota at Jun 22, 2024, 12:34 PM

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Stefania

5 months ago

You know, if this was a question about the Interaction Center's sense of humor, I'd vote for Interaction Jester. But alas, it's not. B it is!

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Bette

5 months ago

Interaction Attendant? Isn't that just for the front-line agents? This is an admin question, people! B is the way to go.

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Lilli

4 months ago

Yes, Interaction Administrator is the application for system administrators.

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Launa

4 months ago

I agree, B is the correct answer.

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Karan

4 months ago

B) Interaction Administrator

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Herman

4 months ago

Yes, Interaction Administrator is the application for system administrators.

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Gladis

5 months ago

I agree, B is the correct answer.

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Rasheeda

5 months ago

B) Interaction Administrator

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Fletcher

5 months ago

I believe it's B) Interaction Administrator because it sounds like the role that would have the authority to configure the system.

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Karon

6 months ago

I'm not sure, but I think D) Setup Assistant could also be a possibility.

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Vanesa

6 months ago

I agree with Cory, Interaction Administrator makes sense.

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Raul

6 months ago

Setup Assistant? Really? That's like asking a rocket scientist to use a calculator. Interaction Administrator all the way!

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Magnolia

5 months ago

I agree, Setup Assistant is too basic for configuring the Interaction Center.

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Simona

5 months ago

Interaction Administrator all the way!

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Eden

6 months ago

Hmm, Interaction Designer seems pretty cool too. I mean, who doesn't love a good drag-and-drop interface, am I right?

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Dana

6 months ago

B) Interaction Administrator

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Fernanda

6 months ago

A) Interaction Attendant

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Cory

6 months ago

I think the answer is B) Interaction Administrator.

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Page

6 months ago

Interaction Administrator, of course! That's the go-to tool for configuring the Interaction Center. Gotta love that granular control.

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Dustin

5 months ago

I always use Interaction Administrator for making any changes to the IC system.

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Marge

5 months ago

I agree, it gives you so much control over every aspect of the system.

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Laticia

6 months ago

Interaction Administrator is definitely the way to go for configuring the Interaction Center.

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