Genesys Exam PC-CIC-Core Topic 1 Question 28 Discussion

Actual exam question for Genesys's PC-CIC-Core exam

Question #: 28
Topic #: 1

The manager of the Marketing department wants a tab available, in the CIC client applications, that displays all of the members of the Marketing department. However, she does not need any kind of call routing for the department.

How do you configure this?

ACreate a 'Marketing' workgroup. Do not assign an extension or queue. Add all members of the Marketing department to the marketing workgroup.

BCreate a Workgroup called 'Marketing'. Add all members of the Marketing department to the Marketing workgroup. Assign the appropriate extension to that workgroup and ensure that it is assigned an ACD queue type.

CCreate a Role for the Marketing department and assign the appropriate extension to that role. Add all members of the Marketing department to the Marketing role.

DCreate a Marketing object in the Department container of Interaction Administrator. Add all members of the Marketing department to the container.

Show Suggested Answer

Suggested Answer: D

by Kimbery at May 31, 2024, 05:39 AM

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Nobuko

5 months ago

I'd go with Option A. Gotta keep it simple, stupid! This is Marketing we're talking about, not the Secret Service.

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Linsey

4 months ago

Definitely, keeping it simple is key in this situation.

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Elbert

4 months ago

I agree, no need to overcomplicate things for the Marketing department.

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Erick

5 months ago

Option A sounds like the best choice. Simple and straightforward.

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Kathryn

5 months ago

Option A all the way! Why over-engineer this? A simple workgroup without any call routing is exactly what the manager asked for. Plus, it'll save us a headache down the line.

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Arlen

5 months ago

Option B feels like overkill. Do we really need to assign an extension and ACD queue just to get a Marketing tab? Talk about gilding the lily!

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Shizue

5 months ago

Option C is tempting, but I'm not sure a Role is the best fit here. Sounds like we just need a simple departmental grouping, not any special permissions or access controls.

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Lacey

6 months ago

I'm going with Option D. Creating a Marketing object in the Department container just seems the cleanest and most logical way to organize this requirement.

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Sheridan

5 months ago

Yeah, Option D definitely seems like the most organized way to handle this requirement.

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Lazaro

5 months ago

I agree, creating a Marketing object in the Department container seems like the most logical solution.

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Leota

5 months ago

Option D sounds like the best choice. It's a clean way to organize the Marketing department.

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Gracie

6 months ago

Option A seems the most straightforward way to get a Marketing tab without any call routing. Why complicate things with an ACD queue?

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Stephaine

5 months ago

Option A seems like the best choice for this situation.

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Major

5 months ago

A) Create a 'Marketing' workgroup. Do not assign an extension or queue. Add all members of the Marketing department to the marketing workgroup.

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Chandra

5 months ago

I agree, there's no need for call routing if it's not necessary. Option A is the way to go.

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Mirta

5 months ago

Option A seems like the best choice. It's simple and meets the manager's requirements.

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Monroe

5 months ago

Option A seems like the best choice for the manager's request. No need for call routing.

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Kanisha

5 months ago

A) Create a 'Marketing' workgroup. Do not assign an extension or queue. Add all members of the Marketing department to the marketing workgroup.

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Jaleesa

6 months ago

I agree with Markus. Option A is the most straightforward and meets the manager's requirements.

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Markus

6 months ago

I think option A is the best choice. We just need a tab to display the members, no need for call routing.

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