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Genesys Exam PC-CIC-Core Topic 1 Question 25 Discussion

Actual exam question for Genesys's PC-CIC-Core exam
Question #: 25
Topic #: 1
[All PC-CIC-Core Questions]

You have a group of remote agents who all require the same set of user permissions within IC.

In the image below, what is the recommended container for configuring user rights for the remote agents.

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Suggested Answer: G

by Malika at Apr 28, 2024, 08:22 PM

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Sharee
5 months ago
True, roles provide easier management of permissions across multiple users.
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Stacey
6 months ago
I considered Workgroups, but roles seem more fitting since it's about permissions specifically.
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Lyla
6 months ago
But could it also be H) Workgroups? They are generally used for grouping users.
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Lashonda
6 months ago
I agree, roles make sense for managing permissions efficiently.
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Dulce
6 months ago
It was tricky. I think the right answer is F) Roles.
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Eveline
7 months ago
What do you think about the question on user permissions for remote agents?
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