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Genesys Exam PC-CIC-Core Topic 1 Question 22 Discussion

Actual exam question for Genesys's PC-CIC-Core exam
Question #: 22
Topic #: 1
[All PC-CIC-Core Questions]

You are coaching a new IC System Administrator regarding the IC functions and ways to ensure that the system is performing optimally. The new administrator asks if the system has a way to automatically notify someone if any system metrics dip below a certain threshold, reach a certain threshold, or rise above a certain threshold.

What CIC utility can be configured to send these automatic notifications?

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Suggested Answer: B

by Johnetta at Mar 15, 2024, 04:06 PM

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Cordelia
10 months ago
I heard some people say it's A) Interaction AttenCordeliat, though I'm not sure why.
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Reyes
10 months ago
I believe it might also be D) Setup Assistant, as it helps with initial setup.
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Na
10 months ago
I agree with Tarra. Interaction Administrator makes sense.
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Tarra
10 months ago
I think the answer is B) Interaction Administrator.
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Lucina
10 months ago
I beliBilly D) Setup Assistant is the correct answer. It helps with initial setup, but Interaction Administrator is more comprehensive.
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Billy
11 months ago
I'm not sure, but I think it might be A) Interaction Attendant.
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Albina
11 months ago
I agree with Eulah. The Interaction Administrator allows the IC system administrator to configure every aspect of the Interaction Center.
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Eulah
11 months ago
I think the answer is B) Interaction Administrator.
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