Genesys Exam PC-CIC-Core Topic 1 Question 21 Discussion

Actual exam question for Genesys's PC-CIC-Core exam

Question #: 21
Topic #: 1

You have configured your default profile and default schedule to have the functionality that you wish callers to hear when they dial in during regular business hours. Now you want to assign your main number to the default profile.

How would you assign the main number to the default profile?

AYou can't assign a number to the default profile. You must create a custom profile and assign the main number to that.

BAssign the main number in the Incoming Call Selection area of the Default Profile property window.

CCheck 'Use this profile to process incoming calls with any of the following DNIS values', then enter the number into the text box.

DCheck 'Use this profile to process incoming calls with any of the following ANI values', then enter the number into the text box.

Show Suggested Answer

Suggested Answer: A

by Zona at Mar 08, 2024, 12:56 PM

Limited Time Offer

25%

Off

Get Premium PC-CIC-Core Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Viva

5 months ago

Candidate 2: Yeah, let's double check the options before deciding on the final answer. We want to make sure we get this right in the exam.

upvoted 0 times

...

Catalina

5 months ago

Candidate 1: I'm not sure now. Maybe I misunderstood the question. But I think Candidate 3's answer also sounds reasonable.

upvoted 0 times

...

Derrick

6 months ago

Candidate 4: Candidate 3 makes a good point. That could be the correct way to assign the main number to the default profile.

upvoted 0 times

...

Ty

6 months ago

Candidate 3: Actually, I think the answer is C. We need to check 'Use this profile to process incoming calls with any of the following DNIS values' and enter the number into the text box.

upvoted 0 times

...

Franchesca

7 months ago

Candidate 2: I agree with Candidate 1. That seems like the most logical way to assign the main number to the default profile.

upvoted 0 times

...

Nilsa

7 months ago

Candidate 1: I think the answer is B. We should assign the main number in the Incoming Call Selection area of the Default Profile property window.

upvoted 0 times

...