Genesys Exam PC-CIC-Core Topic 1 Question 20 Discussion

Actual exam question for Genesys's PC-CIC-Core exam

Question #: 20
Topic #: 1

You have been asked to create an operator queue. Helen is the company operator and should receive the calls when she is available. There are other people who should receive calls, to the operator, if Helen is on break or steps away from her desk. Roger is her back up, and calls need be routed to him next, but if he is not available then calls need to be routed to Larry.

What queue type is required to ensure that calls to the operator queue are routed as described?

ASequential

BRound-robin

CCustom

DACD

EGroup Ring

Show Suggested Answer

Suggested Answer: B

by Vallie at Feb 11, 2024, 12:22 PM

Limited Time Offer

25%

Off

Get Premium PC-CIC-Core Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Ailene

10 months ago

I believe it's D) Setup Assistant, because it sounds like it helps with setting up the system.

upvoted 0 times

...

Buffy

11 months ago

I'm not so sure, I think it might be A) Interaction Attendant.

upvoted 0 times

...

Marvel

11 months ago

I agree with Stevie, Interaction Administrator seems like the right choice.

upvoted 0 times

...

Stevie

11 months ago

I think the answer is B) Interaction Administrator.

upvoted 0 times

...