Genesys Exam PC-CIC-Core Topic 1 Question 15 Discussion

Actual exam question for Genesys's PC-CIC-Core exam

Question #: 15
Topic #: 1

As the IC administrator for your company, you have created templates for contact center agents, operators, and business users. You have assigned the client configuration templates in the appropriate places. The contact center supervisors belong to multiple roles and have multiple client configuration templates assigned to them based on those roles.

How will the client configuration templates be assigned?

AThe client configuration settings from all inherited client configuration templates will be merged to determine what the supervisors' interaction Clients look like.

BThe client configuration template that is used for the supervisors will be determined by the position of the templates in the client configuration properties.

CThe system will use the default client configuration for the supervisors.

DThe supervisors will not be assigned any client configuration template if they invent more than one.

Show Suggested Answer

Suggested Answer: G

by Paz at Oct 21, 2023, 08:48 AM

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