Genesys Exam PC-CIC-Core Topic 1 Question 12 Discussion

Actual exam question for Genesys's PC-CIC-Core exam

Question #: 12
Topic #: 1

You have been designated as a workgroup supervisor for international Travel Services workgroup. You have just received an assistance request from one of your agents who is having difficulty with a caller.

What two options are available to disposition the request? (Choose two.)

AResponse to the request to chat with the agent.

BIgnore the request.

CYou must call or walk over to the agent to provide assistance.

DForward the request to another supervisor or agent.

Show Suggested Answer

Suggested Answer: A, B

by Louisa at Aug 09, 2023, 10:47 AM

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