Genesys Exam GE0-806 Topic 9 Question 3 Discussion

Actual exam question for Genesys's GE0-806 exam

Question #: 3
Topic #: 9

When a call arrives on a Routing Point and needs to be delivered to an Agent with a specific skill, which Genesys Solution actually decides who will receive the call?

AWorkforce Management

BOutbound Contact

CUniversal Routing

DSolution Reporting

Show Suggested Answer

Suggested Answer: A

http://docs.genesys.com/Documentation/Composer/8.1.3/Help/RoutingFAQs

by Sheridan at May 09, 2022, 05:08 PM

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