Genesys Exam GE0-806 Topic 4 Question 41 Discussion

Actual exam question for Genesys's GE0-806 exam

Question #: 41
Topic #: 4

Which of the following is true for ''Marked Tim''?

AThe only difference between an 'Exception' and 'Marked Time' is that an Exception may be asked by an Agent while Marked Time may not

BWhen an 'Marked Time' is scheduled Agent is taken away from his/her Work for the duration of Marked Time and then returned back

CMarked Time does not interrupt Agent work. It is only used to report specific situations like Coaching, Supervisor assist etc. while working

D'Marked Time' Is used to differentiate between paid and not paid time during Agent shift

Show Suggested Answer

Suggested Answer: B

by Josephine at May 06, 2022, 12:07 AM

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