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Genesys Exam GE0-806 Topic 2 Question 82 Discussion

Actual exam question for Genesys's GE0-806 exam
Question #: 82
Topic #: 2
[All GE0-806 Questions]

What is the Activity in Genesys WFM where the work does not use or require WFM service objectives, such as research or scheduled callbacks?

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Suggested Answer: C

by Talia at Apr 11, 2024, 03:04 AM

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Brendan
5 months ago
I see your point, but fixed-staff work seems to involve specific staffing requirements. It could also be a plausible answer.
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Glenna
5 months ago
Yes, but immediate work refers to tasks that need to be done right away. It makes sense that it doesn't require WFM service objectives.
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Regenia
5 months ago
But doesn't deferred work specifically involve tasks being put off until a later time?
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Brendan
5 months ago
I'm not sure, but I think it might be C) Fixed-Staff work.
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Glenna
5 months ago
I disagree, I believe the correct answer is A) Immediate work.
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Regenia
5 months ago
I think the answer is B) Deferred work.
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Viola
6 months ago
I see. But Deferred work can also be done without WFM service objectives, right? It just happens at a later time.
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Anna
6 months ago
Immediate work does not require WFM service objectives because it's supposed to be done right away without any delay.
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Elliot
6 months ago
I'm not sure about this one. Can someone explain their rationale for their answer?
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Mattie
6 months ago
I disagree. I believe the correct answer is B) Deferred work.
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Anna
7 months ago
I think the answer is A) Immediate work.
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Sherman
7 months ago
Okay, so from what I've gathered, Genesys WFM is a workforce management system, and the question is asking about a specific type of 'activity' within that system. 'Fixed-Staff work' does seem to be the most logical choice, since it doesn't mention anything about service objectives or WFM.
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Lindsey
7 months ago
Come on, guys, we can't just assume there's no right answer. That's a dangerous mindset. Let's think this through carefully. What exactly is 'Genesys WFM'? And what kind of work would not require service objectives?
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Leonora
6 months ago
I'm leaning towards Fixed-Staff work.
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Vallie
6 months ago
No, I believe it's Deferred work.
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Elin
6 months ago
I think the answer is Immediate work.
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Gaynell
7 months ago
Haha, maybe the real trick is that there is no right answer and they're just trying to mess with us. You know how these certification exams can be!
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Sheron
7 months ago
I agree, 'Fixed-Staff work' does seem to be the most logical choice here. Although, I'm a little worried that there might be some trick to this question that we're not seeing.
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Suzan
7 months ago
Yeah, I'm a little confused by the terminology too. But based on the options, it seems like the answer is probably 'Fixed-Staff work'. That's the only one that doesn't mention anything about service objectives or WFM.
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Yvette
8 months ago
Hmm, this question seems a bit tricky. I'm not sure if I've come across the term 'Genesys WFM' before. Does that refer to some kind of workforce management system?
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