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Genesys Exam GE0-806 Topic 2 Question 82 Discussion

Actual exam question for Genesys's GE0-806 exam
Question #: 82
Topic #: 2
[All GE0-806 Questions]

What is the Activity in Genesys WFM where the work does not use or require WFM service objectives, such as research or scheduled callbacks?

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Suggested Answer: C

by Talia at Apr 11, 2024, 03:04 AM

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Brendan
9 months ago
I see your point, but fixed-staff work seems to involve specific staffing requirements. It could also be a plausible answer.
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Glenna
9 months ago
Yes, but immediate work refers to tasks that need to be done right away. It makes sense that it doesn't require WFM service objectives.
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Regenia
9 months ago
But doesn't deferred work specifically involve tasks being put off until a later time?
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Brendan
9 months ago
I'm not sure, but I think it might be C) Fixed-Staff work.
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Glenna
10 months ago
I disagree, I believe the correct answer is A) Immediate work.
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Regenia
10 months ago
I think the answer is B) Deferred work.
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Viola
10 months ago
I see. But Deferred work can also be done without WFM service objectives, right? It just happens at a later time.
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Anna
10 months ago
Immediate work does not require WFM service objectives because it's supposed to be done right away without any delay.
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Elliot
10 months ago
I'm not sure about this one. Can someone explain their rationale for their answer?
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Mattie
11 months ago
I disagree. I believe the correct answer is B) Deferred work.
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Anna
11 months ago
I think the answer is A) Immediate work.
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Sherman
11 months ago
Okay, so from what I've gathered, Genesys WFM is a workforce management system, and the question is asking about a specific type of 'activity' within that system. 'Fixed-Staff work' does seem to be the most logical choice, since it doesn't mention anything about service objectives or WFM.
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Lindsey
11 months ago
Come on, guys, we can't just assume there's no right answer. That's a dangerous mindset. Let's think this through carefully. What exactly is 'Genesys WFM'? And what kind of work would not require service objectives?
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Leonora
10 months ago
I'm leaning towards Fixed-Staff work.
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Vallie
10 months ago
No, I believe it's Deferred work.
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Elin
11 months ago
I think the answer is Immediate work.
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Gaynell
12 months ago
Haha, maybe the real trick is that there is no right answer and they're just trying to mess with us. You know how these certification exams can be!
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Sheron
12 months ago
I agree, 'Fixed-Staff work' does seem to be the most logical choice here. Although, I'm a little worried that there might be some trick to this question that we're not seeing.
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Suzan
12 months ago
Yeah, I'm a little confused by the terminology too. But based on the options, it seems like the answer is probably 'Fixed-Staff work'. That's the only one that doesn't mention anything about service objectives or WFM.
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Yvette
12 months ago
Hmm, this question seems a bit tricky. I'm not sure if I've come across the term 'Genesys WFM' before. Does that refer to some kind of workforce management system?
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