Genesys Exam GE0-806 Topic 1 Question 90 Discussion

Actual exam question for Genesys's GE0-806 exam

Question #: 90
Topic #: 1

[All GE0-806 Questions]

In the Schedule state Groups module of WFM Config utility) what does "Threshold" Indicate?

AHow many minutes early or late an agent can transfer to a scheduled state without being considered nonadherent

BHow many seconds early or late an agent can transfer to a scheduled state without being considered nonadherent

CHow many minutes early or late an agent can transfer to a scheduled state without being considered adherent

Show Suggested Answer

Suggested Answer: C

by Evangelina at Jul 07, 2024, 05:55 AM

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Beckie

7 months ago

I'm going to have to go with B. Seconds make more sense for tracking adherence, otherwise agents could be a minute early or late and still be considered 'adherent'. That's just sloppy.

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Fannie

7 months ago

Haha, this question is a real 'time' waster! But I'll go with B, because anything involving seconds in a call center sounds like a recipe for disaster.

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Coletta

7 months ago

Hmm, I'd go with A. I mean, who really cares about seconds? Managers just want to know if you're within a reasonable time frame.

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Almeta

6 months ago

I think it's more about being within a reasonable time frame rather than exact seconds.

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Altha

6 months ago

I'm not sure, but I think it's important to be on time to avoid being nonadherent.

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Kaycee

6 months ago

I guess it's more about overall adherence rather than exact timing.

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Christiane

6 months ago

Yeah, I agree. As long as you're within a few minutes, it should be fine.

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Esteban

6 months ago

Yeah, I agree. As long as you're within a few minutes, it should be fine.

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Mattie

6 months ago

I think A makes sense. Managers probably don't care about seconds.

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Louis

6 months ago

I think A makes sense. Managers probably don't nitpick about seconds.

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Youlanda

7 months ago

I believe it's in minutes because it gives agents a bit of flexibility in their schedule without being penalized.

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Glenna

7 months ago

C seems more logical to me. Adherent means in compliance, so it should be the minutes early or late that an agent can transfer without being considered non-adherent.

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Jerilyn

6 months ago

C) How many minutes early or late an agent can transfer to a scheduled state without being considered adherent

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Cecil

6 months ago

B) How many seconds early or late an agent can transfer to a scheduled state without being considered nonadherent

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Asha

7 months ago

A) How many minutes early or late an agent can transfer to a scheduled state without being considered nonadherent

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Jospeh

7 months ago

C) How many minutes early or late an agent can transfer to a scheduled state without being considered adherent

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Dannie

7 months ago

B) How many seconds early or late an agent can transfer to a scheduled state without being considered nonadherent

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Virgina

7 months ago

A) How many minutes early or late an agent can transfer to a scheduled state without being considered nonadherent

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Lillian

7 months ago

I'm not sure, but I think it might actually be in seconds, as it could be more precise for scheduling.

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Ulysses

8 months ago

I think the correct answer is B. Seconds are a more precise measurement for adherence than minutes.

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Hollis

7 months ago

Yeah, seconds make more sense for measuring adherence.

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Miles

7 months ago

I agree, B seems like the most precise option.

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Lauran

8 months ago

I agree with Stephaine, it makes sense that it would be in minutes rather than seconds.

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Stephaine

8 months ago

I think the threshold indicates how many minutes early or late an agent can transfer without being considered nonadherent.

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