I'm going to have to go with B. Seconds make more sense for tracking adherence, otherwise agents could be a minute early or late and still be considered 'adherent'. That's just sloppy.
Haha, this question is a real 'time' waster! But I'll go with B, because anything involving seconds in a call center sounds like a recipe for disaster.
C seems more logical to me. Adherent means in compliance, so it should be the minutes early or late that an agent can transfer without being considered non-adherent.
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