I'm stumped on this one. Maybe I should've paid more attention in my Genesys WFM classes instead of doodling unicorns all day. Oh well, C) Fixed-Staff work it is!
This question is a real head-scratcher! 'Deferred work' sounds like a fancy way of saying 'procrastination' to me. I'd go with that one just for the laugh factor.
I think the answer is B) Deferred work. Doesn't sound like it involves any service objectives, so it must be something else other than immediate or fixed-staff work.
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