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Genesys Exam GE0-803 Topic 8 Question 60 Discussion

Actual exam question for Genesys's GE0-803 exam
Question #: 60
Topic #: 8
[All GE0-803 Questions]

Refer to the CTI Property tab in the Provisioning IVR profile section in the EMPS. The Default Route Number is used when __________.

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Suggested Answer: B

by Willis at Apr 29, 2024, 01:40 PM

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Leonor
7 months ago
B makes sense. If URS can't find an agent, the call still needs to go somewhere.
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Royal
7 months ago
I'm not sure. But B seems like a safe bet since it deals with routing issues.
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Ashlyn
7 months ago
I thought it might be C. Isn't GQA pretty important in the process?
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Quinn
7 months ago
Really? I was leaning towards A. Makes more sense if the IVR can't reach the SCI.
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Annette
8 months ago
Yeah, it's a bit confusing. I think the answer is B.
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Wai
8 months ago
Did you see the question about the Default Route Number?
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