Genesys Exam GE0-803 Topic 7 Question 56 Discussion

Actual exam question for Genesys's GE0-803 exam

Question #: 56
Topic #: 7

Refer to the CTI Property tab in the Provisioning IVR profile section in the EMPS. The Default Route Number is used when __________.

AIVR Server is unable to contact the Solution Control Interface (SCI)

BIVR Server is unable to contact the Universal Routing Server (URS), or when the URS is unable to find an agent number to which it can route the call

CIVR component, specifically Genesys Queue Adapter (GQA), cannot communicate with SCS.

DIVR Server component cannot communicate with the Web Server

Show Suggested Answer

Suggested Answer: B

by Cristal at Mar 08, 2024, 12:29 PM

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10 months ago

I think that would be a different scenario, as the question specifically mentions the Universal Routing Server (URS).

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10 months ago

But what about option A, where it mentions the IVR Server not being able to contact the Solution Control Interface (SCI)?

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10 months ago

I agree with Irma. It makes sense that it would be used in that scenario.

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10 months ago

I think the Default Route Number is used when IVR Server is unable to contact the Universal Routing Server (URS).

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