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Genesys Exam GE0-703 Topic 9 Question 56 Discussion

Actual exam question for Genesys's GE0-703 exam
Question #: 56
Topic #: 9
[All GE0-703 Questions]

Refer to the CTI Property tab in the Provisioning IVR profile section in the EMPS. The Default Route Number is used when __________.

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Suggested Answer: B

by Leandro at Oct 22, 2024, 05:23 PM

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Georgiann
4 months ago
I'm just glad the question didn't involve any math. Numbers and me, we don't get along.
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Kattie
3 months ago
C) IVR component, specifically Genesys Queue Adapter (GQA), cannot communicate with SCS.
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Roxane
3 months ago
B) IVR Server is unable to contact the Universal Routing Server (URS), or when the URS is unable to find an agent number to which it can route the call
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Kanisha
3 months ago
A) IVR Server is unable to contact the Solution Control Interface (SCI)
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Dana
4 months ago
Better double-check the documentation on this one. Don't want to end up routing callers to the janitor's closet by mistake!
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Gail
4 months ago
Hmm, I was leaning towards C, but now I'm not so sure. This exam is trickier than I thought!
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Jerry
3 months ago
D) IVR Server component cannot communicate with the Web Server
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Tiffiny
3 months ago
C) IVR component, specifically Genesys Queue Adapter (GQA), cannot communicate with SCS.
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Adelina
3 months ago
B) IVR Server is unable to contact the Universal Routing Server (URS), or when the URS is unable to find an agent number to which it can route the call
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Felicitas
3 months ago
A) IVR Server is unable to contact the Solution Control Interface (SCI)
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Stefanie
4 months ago
I agree with you, Stefanie. It makes sense to have a backup route in case the URS is unavailable.
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Charisse
4 months ago
I agree, B is the right answer. The IVR needs a fallback option when the usual routing channels are unavailable.
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Annice
4 months ago
Option B seems to be the correct answer. The Default Route Number is used when the IVR Server can't communicate with the URS or the URS can't find an agent to route the call to.
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Willodean
4 months ago
Exactly, it helps ensure a smooth customer experience during any technical difficulties.
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Sherly
4 months ago
That way, calls can still be routed properly even if there are communication issues.
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Tawna
4 months ago
It's important to have a Default Route Number in place for those situations.
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Herman
4 months ago
I agree, option B is the correct answer.
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Danilo
4 months ago
Good to know how the Default Route Number functions in the IVR system.
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Aja
4 months ago
It makes sense that the Default Route Number is used in that scenario.
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Hershel
4 months ago
I agree, option B is the correct answer.
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Candida
5 months ago
I think the Default Route Number is used when IVR Server is unable to contact the Universal Routing Server (URS).
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