B) IVR Server is unable to contact the Universal Routing Server (URS), or when the URS is unable to find an agent number to which it can route the call
B) IVR Server is unable to contact the Universal Routing Server (URS), or when the URS is unable to find an agent number to which it can route the call
Option B seems to be the correct answer. The Default Route Number is used when the IVR Server can't communicate with the URS or the URS can't find an agent to route the call to.
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