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Genesys Exam GE0-703 Topic 6 Question 46 Discussion

Actual exam question for Genesys's GE0-703 exam
Question #: 46
Topic #: 6
[All GE0-703 Questions]

Refer to the CTI Property tab in the Provisioning IVR profile section in the EMPS. The Default Route Number is used when __________.

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Suggested Answer: B

by Alaine at Jul 07, 2024, 06:48 PM

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Fabiola
3 months ago
I'm with Eric on this one. The Default Route Number is probably just a fancy way of saying 'good luck figuring this out on your own'.
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Eric
3 months ago
Ha! I bet the Default Route Number just redirects you to the 'press 0 for a live operator' option. Classic tech support move.
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Beth
2 months ago
It's like a fail-safe option to make sure the call gets routed properly. So, it's not exactly 'press 0 for a live operator', but it does help in getting the call to the right place.
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Beth
3 months ago
That's a good guess! The Default Route Number is actually used when the IVR Server is unable to contact the Universal Routing Server (URS), or when the URS is unable to find an agent number to which it can route the call.
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Maurine
3 months ago
That's a good point, Serina. It's important to have a backup plan in case of communication failures between different components.
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Serina
4 months ago
But what if the IVR Server cannot communicate with the Web Server? Wouldn't that also require a default route number?
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Jina
4 months ago
I agree with Maurine. It makes sense to have a default route in case the URS is unable to find an agent to route the call to.
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Gracie
4 months ago
Hmm, I'm going with B as well. It makes sense that the Default Route Number is a backup option when the normal routing process fails.
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Casey
4 months ago
Definitely B. The question clearly mentions the Default Route Number is used when the IVR Server can't reach the URS or the URS can't find an agent.
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Jamal
2 months ago
Makes sense, it ensures calls can still be routed properly.
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Gerald
3 months ago
It's important to have the Default Route Number set up for those situations.
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Colton
3 months ago
I agree, option B is the correct answer.
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Kerrie
3 months ago
Makes sense, it ensures calls can still be routed properly.
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Ariel
3 months ago
It's important to have the Default Route Number set up for those situations.
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Annice
4 months ago
I agree, option B is the correct answer.
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Lamonica
4 months ago
I think it's B. The IVR Server needs to contact the URS to route the call, and the Default Route Number is used when that's not possible.
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Vinnie
3 months ago
Good point. It's always good to have redundancy in place for critical systems like the IVR Server.
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Denny
4 months ago
Exactly, having a Default Route Number ensures that calls can still be routed even if the URS is unreachable.
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Millie
4 months ago
That makes sense. It's important to have a failover option in case the primary routing method fails.
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Benton
4 months ago
I agree, it's definitely B. The Default Route Number is a backup plan when the IVR Server can't reach the URS.
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Maurine
4 months ago
I think the Default Route Number is used when IVR Server is unable to contact the Universal Routing Server (URS).
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