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Genesys Exam GE0-703 Topic 6 Question 37 Discussion

Actual exam question for Genesys's GE0-703 exam
Question #: 37
Topic #: 6
[All GE0-703 Questions]

Refer to the CTI Property tab in the Provisioning IVR profile section in the EMPS. The Default Route Number is used when __________.

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Suggested Answer: B

by Glory at Mar 16, 2024, 08:09 AM

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Karan
9 months ago
I see where you're both coming from. It's a tricky question, but I think I'll go with option B) as well.
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Johnathon
10 months ago
That's a good point, Willard. It seems like option B) might be the correct answer.
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Willard
10 months ago
But doesn't the Default Route Number come into play when the URS can't find an agent number to route the call?
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Karan
10 months ago
I believe the answer is A) IVR Server is unable to contact the Solution Control Interface (SCI).
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Johnathon
10 months ago
I agree with Willard. It makes sense that it would be used in that scenario.
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Willard
10 months ago
I think the Default Route Number is used when IVR Server is unable to contact the Universal Routing Server (URS).
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Vanesa
10 months ago
I believe the Default Route Number is specifically used when the Universal Routing Server (URS) is unable to find an agent number to route the call.
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Kenia
11 months ago
That's a good point, it could be a possibility as well. It's important to consider all options.
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India
11 months ago
But couldn't it also be used when the IVR Server is unable to contact the Solution Control Interface (SCI)?
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Lenny
11 months ago
I agree with Kenia, it makes sense for the default route number to be used in that scenario.
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Kenia
11 months ago
I think the Default Route Number is used when IVR Server is unable to contact the Universal Routing Server (URS).
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