Genesys Exam GCX-SCR Topic 5 Question 5 Discussion

Actual exam question for Genesys's GCX-SCR exam

Question #: 5
Topic #: 5

[All GCX-SCR Questions]

What are the key components and functionalities of scripts used to present information to agents? (Choose four.)

AVisual controls

BEditor

CText

DReports

ENavigational Aids

FGraphics

Show Suggested Answer

Suggested Answer: A, C, E, F

The key components and functionalities of scripts used to present information to agents in Genesys Cloud CX include:

Visual controls: These are interactive elements like buttons, dropdowns, and checkboxes that agents can use to interact with the script.

Text: Text components are used to display information, instructions, or data to the agents within the script.

Navigational Aids: These help agents move through the script logically, guiding them from one section or page to another.

Graphics: Graphics can be used to enhance the visual presentation of the script, making it more engaging and easier to follow.

These components are integral to designing effective scripts that aid agents in their tasks by providing the necessary tools and information in a user-friendly format.

Genesys Cloud CX Script Components Documentation.

by Charlene at Aug 24, 2024, 12:57 PM

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Benedict

2 months ago

Wow, this question is a real brain-teaser! I'd have to go with the classic combo of text, reports, and navigational aids. The editor? That's just for the coding nerds.

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Merilyn

16 days ago

True, but the editor is more for the technical aspects of scripting.

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Peggy

17 days ago

Visual controls and graphics can also be helpful in making the information more engaging.

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Lizette

26 days ago

I agree, those are essential for presenting information to agents.

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Van

1 months ago

I think text, reports, and navigational aids are the key components.

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Annabelle

2 months ago

Hold on, where's the option for 'Emojis'? Seriously though, A, C, D, and E are the way to go. Graphics are cool, but not essential.

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Sarah

2 months ago

I'd have to say the most important ones are visual controls, text, and navigational aids. Reports and graphics are just window dressing.

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Sarah

1 months ago

Reports and graphics can be helpful, but they're not as important as the other components.

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Tammy

1 months ago

I think navigational aids are crucial too, they help agents easily find the information they need.

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Precious

1 months ago

I agree, visual controls and text are definitely essential for presenting information.

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Helga

2 months ago

I believe reports are also important as they provide data and insights to agents for better decision-making.

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Mira

2 months ago

You got my vote for A, C, D, and E. The editor is helpful, but not a core component in my opinion.

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Rutha

1 months ago

I think reports and navigational aids are also key components for agents to access information efficiently.

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Augustine

2 months ago

I agree, visual controls and text are essential for presenting information.

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Vincenza

2 months ago

I agree with Grover. Visual controls help in presenting information clearly, while text and graphics make it more engaging.

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Leonora

2 months ago

Can't forget the text and reports - those are the bread and butter of any good script. Graphics are a nice touch, but not a necessity.

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Ardella

2 months ago

Visual controls and navigational aids are also important for guiding agents.

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Grover

2 months ago

I think the key components are visual controls, text, navigational aids, and graphics.

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Fernanda

3 months ago

Visual controls, text, reports, and navigational aids are definitely key components. The editor and graphics are just icing on the cake!

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Erick

2 months ago

It's important to prioritize the key components like visual controls and text for clear communication.

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Vincent

2 months ago

Having a good balance of all these elements can create a comprehensive and effective script.

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Quentin

2 months ago

The editor and graphics can enhance the presentation but are not as crucial as the other components.

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Chandra

3 months ago

Visual controls, text, reports, and navigational aids are essential for presenting information.

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