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Genesys Exam GCX-SCR Topic 3 Question 16 Discussion

Actual exam question for Genesys's GCX-SCR exam
Question #: 16
Topic #: 3
[All GCX-SCR Questions]

Which dialing mode dials multiple contacts once an agent becomes available?

Show Suggested Answer Hide Answer
Suggested Answer: D

In the image provided, option 4 (D) represents the button used to manage script settings, which includes options for creating a script template. To create a script template from an existing script, the user must navigate to this menu and select the appropriate option to convert or save the script as a template for future use. This ensures that common sections can be reused across multiple scripts efficiently.


by Janna at Jan 11, 2025, 12:08 PM

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Ahmed
2 months ago
Agentless dialing, the contactless future of customer service. Where do I apply?
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France
29 days ago
Power dialing is another option to consider for dialing multiple contacts at once.
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Dottie
2 months ago
Progressive dialing may be a good option if you prefer a more controlled approach.
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Luther
2 months ago
I heard predictive dialing is also efficient for reaching multiple contacts quickly.
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Hortencia
2 months ago
You can apply for agentless dialing positions at companies that offer this technology.
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Twana
2 months ago
Progressive dialing, the slow and steady approach to reaching multiple contacts.
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Fernanda
2 months ago
Predictive dialing, the crystal ball of contact center technology.
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Alana
1 months ago
D) Agentless
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Danica
2 months ago
C) Progressive
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Micah
2 months ago
B) Predictive
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Rodrigo
2 months ago
A) Power
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Erinn
3 months ago
Power dialing? Sounds like a superpower! Sign me up for that one.
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Carmelina
3 months ago
I'm not sure, but I think Progressive mode also dials multiple contacts. Can someone confirm?
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Raul
3 months ago
I agree with Twana, Predictive mode makes sense for dialing multiple contacts at once.
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Twana
3 months ago
I think the answer is B) Predictive.
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