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Genesys Exam GCX-SCR Topic 2 Question 9 Discussion

Actual exam question for Genesys's Genesys Cloud CX: Scripting Certification exam
Question #: 9
Topic #: 2
[All Genesys Cloud CX: Scripting Certification Questions]

Which of the following correctly shows how an outbound contact's first name displays in a preview mode?

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Suggested Answer: A

The correct format to display an outbound contact's first name in a preview mode within Genesys Cloud CX is {{Outbound.FirstName}}. This syntax uses double curly braces, which are recognized by the scripting engine to dynamically insert variable data into the script. When in preview mode, this format ensures that the variable Outbound.FirstName is replaced with the actual first name of the contact when the script is executed.


by Terrilyn at Sep 16, 2024, 07:11 AM

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Kaycee
2 days ago
All of these options are terrible. Where's the option for 'Hello, random person I've never met before'?
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Ernie
8 days ago
I'm going with D. Brackets make the most sense for displaying the first name in preview mode.
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Rebbeca
9 days ago
Definitely C. Gotta love those good old-fashioned parentheses around the field name!
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Nicholle
5 hours ago
I think it's B. Those curly brackets look familiar.
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Fletcher
15 days ago
I'm not sure, but I think B) could also be a possibility with the angle brackets
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Verlene
18 days ago
I agree with Reita, A) makes sense because of the curly braces
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Reita
21 days ago
I think the correct answer is A) Hello {{Outbound.OrstName}}
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Stefania
22 days ago
B looks good to me. The first name should be enclosed in curly braces without the 'O' in 'Outbound'.
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Lynelle
7 days ago
A) Hello {{Outbound.OrstName}}
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Evangelina
28 days ago
I think the correct answer is A. The preview mode would display the outbound contact's first name using double curly braces around the field name.
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Galen
13 days ago
Yes, that's right. It should be displayed with double curly braces.
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Gearldine
14 days ago
I agree, the correct answer is A) Hello {{Outbound.OrstName}}
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