Genesys Exam GCX-SCR Topic 2 Question 19 Discussion

Actual exam question for Genesys's GCX-SCR exam

Question #: 19
Topic #: 2

An agent is handling a call as part of an outbound dialing campaign and needs to transfer the caller to another agent but also wants to pass info about the interaction to the second agent. Select the correct statement.

AUpdate the customer details in the script.

BInvoke 'Outbound Update Contact' action

CUse the notes section to pass information about the interaction.

DBoth A and B.

Show Suggested Answer

Suggested Answer: A

The correct format to display an outbound contact's first name in a preview mode within Genesys Cloud CX is {{Outbound.FirstName}}. This syntax uses double curly braces, which are recognized by the scripting engine to dynamically insert variable data into the script. When in preview mode, this format ensures that the variable Outbound.FirstName is replaced with the actual first name of the contact when the script is executed.

by Chantell at Mar 08, 2025, 05:06 AM

Limited Time Offer

25%

Off

Get Premium GCX-SCR Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Currently there are no comments in this discussion, be the first to comment!